Manager 2, Patient Accounting

Scope of Position

The Department manages patient accounts receivable for a multi-facility health system, including University Hospital, Ross Heart Hospital, James Cancer Hospital, and others. We oversee end-to-end revenue cycle functionscharge capture, coding, insurance processing, and claim submissionsupported by robust billing IT systems to ensure accuracy and timely reimbursement.

Key teams include billing and follow-up (government and commercial), cash posting, customer service, credit and collections, and analytics. The Vendor Engagement Manager plays a critical role in managing external vendor partnerships, optimizing performance, ensuring compliance, and driving operational efficiencies across the revenue cycle.

Position Summary

Oversees day-to-day operations of vendor-related functions within the revenue cycle, managing a team of supervisors, staff, and a Vendor Relations Analyst. Responsible for vendor onboarding, training, performance monitoring, and ensuring alignment with health system goals and compliance standards. Leads the development and execution of best practices in vendor management, including workflow oversight, invoice validation, contract adherence, and performance optimization. Collaborates with senior leadership and cross-functional teams to resolve operational issues, support strategic initiatives, and drive continuous improvement. Leverages deep knowledge of revenue cycle operations to translate organizational goals into actionable plans, while maintaining strong relationships with internal stakeholders and external vendors to ensure service excellence and operational efficiency.

Minimum Qualifications

Required: Bachelor's degree or equivalent experience. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred.

Preferred: Accounts payable experience with a strong understanding of financial processes. Proficiency in Windows operating systems, Google Suite, Excel, and intranet/internet navigation tools. Excellent analytical skills with the ability to interpret data and drive actionable insights. Strong attention to detail and exceptional organizational abilities. Superior written and verbal communication skills, capable of handling complex and sensitive interactions. Demonstrates interpersonal skills with the ability to resolve conflicts independently and collaboratively, escalating issues appropriately. Self-motivated, dependable, and detail-oriented with a high level of accuracy in task completion. Effective critical thinking and problem-solving capabilities. Ability to manage and prioritize multiple tasks independently while routing issues appropriately without supervisor involvement. Experience working both independently and as part of a team, with a proactive approach to identifying new work opportunities. Knowledge of electronic medical record systems, preferably Epic, is highly desirable.

Duties and Responsibilities

• Monitor vendor workflows to ensure adherence to agreed-upon timelines, quality standards, and revenue cycle goals
• Responsible for the oversight of vendor onboarding. Utilizes and adds to the vendor onboarding checklist by ensuring seamless navigation through legal, procurement, and IT processes. Provides both Vendor and Senior leadership with updates on the status and escalates any roadblocks
• Participates in RFI and vendor selection processes. Ensures vendors receive all appropriate information to provide quality review of data and quotes for workload. Ensures compliance standards are in place before data sharing such as BAA.
• Responsible for leading System initiatives related to vendor consolidation surrounding master service agreements, negotiations for rates, and standardization of invoicing, spending, ROI and vendor maps
• Develops and tracks Key Performance Indicators (KPIs) and service level agreements (SLAs) to evaluate vendor performance
• Oversees work of employees engaged in processing invoices, maintaining trackers, validating invoices, onboarding vendor employees, and more. Ensures the successful training and professional development of the team. Proactively identifies problems and assists in solving them.
• Develops relationships with external vendors to enhance and improve upon workflows related to the revenue cycle. Acts as the key liaison for all vendor management partnerships
• Oversight of vendor invoicing and adherence to OSUMC policies and expectations for payment processing.
• Partners with Senior leadership on the development of and maintenance of trackers, scorecards, and reports as it relates to vendor management. Performs and oversees data collection and analysis duties to respond to key issues, and increase vendor performance and efficiency.
• Measures vendor ROI by tracking all contingency payments and revenue impact as part of vendor's scope of work. Establishes baseline expectations for each vendor and shares performance with senior leadership every quarter
• Collaborate with internal teams to address quality issues and implement process improvement
• Serve as the primary point of contact for vendor communications, fostering strong and collaborative relationships
• Identifies vendor workflows and specifies complex business requirements and processes to automate and create efficiency within the Epic software, scanning functions, and external vendor.
• Mediate and resolve disputes, ensuring mutual understanding of goals and success
• Facilitate regular meetings with vendors to discuss performance, updates, and expectations
• Prepare and present detailed reports on vendor performance, financial impacts and opportunities for improvement
• Analyze data to identify cost-saving opportunities or inefficiencies in vendor operations