Under general supervision is responsible for coordinating responses of medical and health care personnel to multiple emergency situations; screening and directing communications between hospital staff, patients, and the public; and operating and maintaining the hospital paging system and other hardware and software unique to the Iowa Health Care Telecommunications Center. * Coordinates response of internal and external staff to multiple types of emergency situations. * Facilitates medical communications during emergency situations. * Executes hospital-wide communication procedures for major system outages, inclement weather, and disaster situations. * Monitors alarms and provides emergency escalation for alarms. * Maintains the release of information status in the patient profile in the hospital inpatient directory. * Assists users with service and information related to communication technologies. * Provides call processing and on-call services for outside and affiliated agencies. * Screens calls and directs communications among faculty, staff, and students; patients and visitors; law enforcement agencies; and the general public. * Places long distance and international calls. * Establishes multiple-party conference calls and monitored calls. * Responds to incoming calls on the Telecommunications Device for the Deaf. * Operates and maintains the Amcom call processing system. * Operates and maintains the Hospital Paging System and Pagers. * Understands and applies basic knowledge of computer technology and various software packages. * Maintains unit quality control. * Provides input in the development of unit policies and procedures. * Performs job functions efficiently and effectively. * Completes other duties as assigned. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.
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University of Iowa
Jan 13, 2025