Director of Product Management, Post Purchase Intelligence

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are looking for a creative and entrepreneurial product leader to develop products and services that drive innovation and growth for our Post Purchase products within Visa Acceptance Solutions. As the Director of Product, Post Purchase Intelligence you will provide strategic guidance and leadership for the product team within Acceptance Solutions to ensure tight linkages across product priorities, market, and customer requirements for the entire Post disputes products. You will collaborate with cross functional stakeholders including Visa technology teams, regional solutions teams, customer service, relationship management and sales teams to jointly leverage our respective strengths and introduce innovative post purchase product solutions in a timely fashion. You should possess knowledge of both established and emerging payments and post payment flows and the solutions utilized by merchants, resellers, enablement partners and issuers. You will have a vision for conceptualizing and developing innovative solutions that simultaneously address deep customer challenges, surpass current market offerings, and advance Visa's business strategy. Dedication to championing the voice of the customer and delivering pioneering solutions utilizing cutting-edge payment technology is a must. You should have a track record of successfully launching global products, from ideation to implementation, with a focus on automation. As part of your role, you will operate in a matrixed environment, requiring the ability to communicate persuasively through both written and verbal means to align stakeholders and executives on business cases and objectives. This role is based in Foster City or Los Angeles and reports to the VP, Global Head of Post Purchase Products, at Visa Acceptance Solutions.

Responsibilities:

* Own the overall strategy and roadmap for Visa's post purchase intelligence product suiteand experiences including stakeholder collaboration, product requirements, and new product introduction.

*Identify and implement strategies to drive usage and growth for Post purchase AI Product Suite.

* Build buy-in from senior executives and key stakeholders with persuasive storytelling that brings to life the customer need, business value proposition, and revenue opportunity.

* Create an environment that fosters a continuous focus on customer and market needs, creative thinking, experimentation, and learning.

* Use metrics-driven approach to test new hypothesis and product initiatives. Encourage teams to pursue bold ideas and be fearless to fail fast and develop alternate solutions when necessary.

* Enable and empower a team to drive product decisions based on product discovery, insights, and customer journeys. Make time/functionality tradeoffs

quickly and ensure consistent execution of product plans that result in on-time and on-budget product delivery, partner with Technology to execute on a global roadmap and ensure prompt responses to urgent issues that are client and revenue impacting.

* Gain a comprehensive understanding of the diverse range of products and solutions that Visa provides to its clients and partners such as

merchants, banks, fintechs, and big-techs.

* Collaborate with security, privacy, and governance teams to ensure that the products developed comply with relevant policies, standards, and regulations.

* Develop a deep understanding of customer requirements and generative AI capabilities, and partner with cross functional teams to define market opportunities and influence roadmap priorities.

* Stay updated with the latest developments in AI and machine learning technologies to provide informed support to the team.

* Create and execute the partnership strategies and go-to-market plans for product launches and releases.

* Collaborate with relationship management, business operations and sales leaders to learn about their market needs and leverage insights, trends, and payment experiences from different regions in developing new solutions.

Locations: Los Angeles, CA or Foster City, CA

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs

Basic Qualifications:

*10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

*12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

* 10 years of relevant experience in platform product leadership in high growth companies, including leading products within the financial technology

industry or related industries.

* 5+ years of people management. Demonstrated experience in attracting, retaining, and developing high-performing product managers within a

diverse and inclusive environment.

Proven record of solving complex product problems from building, shipping, and scaling to later stage production successfully across functional teams.

Operate with rigor, from planning to delivery. Ensure we have robust roadmaps that align to the needs of our customers and our business, and ensure that we deliver with excellence.

Superior analytic and problem-solving skills, with demonstrated data driven aptitude and attention to detail

* Deep knowledge of payments ecosystem in particular post purchase and disputes products is a plus.

* Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence

of tangible business results

* Be an example for exceptional cross-functional partnership and encourages teams to pursue bold ideas and be fearless to fail fast and develop alternate solutions when necessary.

* Ability to inspire and influence others without direct management responsibility

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 160,600 to 258,750 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.