Order Entry Specialist

The Order Entry Specialist is responsible for accurately inputting, updating, and maintaining customer opportunities and supporting documentation in the company's database. This position plays a key role in ensuring implementation details are properly gathered and communicated, working directly with Sales, Sales Engineering, and Voice Operations teams. Once tasks are verified and completed, the Order Entry Specialist facilitates a seamless handoff to Order Management for internal audit review and processing.

Essential Duties & Responsibilities:

• Input, update, and maintain customer opportunities and associated documentation in the company database with precision and timeliness.
• Collaborate closely with Sales, Sales Engineering, and Voice Operations teams to ensure all implementation details are gathered and verified.
• Serve as the initial point of contact for existing customer service change requests, billing support, and service-related issues.
• Support pricing requests, proposal generation, and order processing to meet sales objectives.
• Develop and maintain comprehensive reporting categories and a document library for the division.
• Generate and analyze reports, presenting data insights to support sales and marketing initiatives.
• Conduct research to identify pre-qualified leads and provide actionable insights on potential and existing customer bases.
• Manage and maintain databases, performing regular data cleaning and updating customer contacts.
• Assist with process optimization, including on-net and near-net reviews to support sales efforts.
• Play a role in brand development by gathering and analyzing data for sales and marketing projects.
• Monitor KPIs and support efforts to improve system process flows and overall efficiency.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Minimum of 2 years of experience working with Salesforce or similar CRM systems, including creating reports and dashboards.
• Strong proficiency in Microsoft Office Suite, with expertise in Excel.
• Experience working with cross-functional teams in a regional or distributed environment.
• Excellent communication and organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented and capable of maintaining accuracy under pressure.

Physical Demands:

• Ability to sit, stand, and walk as required during the workday.
• Capability to lift objects up to 25 pounds, bend, stoop, and perform keyboarding and typing tasks.
• Comfortable working overtime and weekends when necessary.

Working Conditions:

• Operate effectively in a high-volume, fast-paced environment while maintaining professionalism and a positive demeanor.
• Handle multiple tasks simultaneously with attention to detail and a commitment to quality.
• Engage with internal and external customers to enhance communication and overall experience.