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Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. ROLE SCOPE
- Lead a team in charge with managing global PTC customers (internal and external) with regards to order processing and help the organization deliver world-class services.
RESPONSIBILITIES
- Supervise Customer Operations Complex team and ensure it operates within guidelines and ensures compliance with existing Customer Operations policies, procedures, and PTC regulations
- Ensure all KPIs, metrics and objectives are met
- Recruit, coach and develop team members, create development plans, and conduct performance reviews regularly to provide constructive feedback
- Build strong partnerships with Customer Operations stakeholders and effective relationships across departments within PTC eco-system
- Contribute to the successful integration of order transactions on various platforms, define requirements and coordinate testing sessions as needed
- Get an extensive knowledge about the Order structures and train direct reports appropriately
- Keep a mindset focused on transforming, improving existing processes and ensuring customers' satisfaction(internal/external)
- Keep an innovative approach in regard to Customer Operations Processes to ensure they are evolving as needed
- Performs other tasks required by the direct manager;
- Ensuring a clear and correct setting of the individual performance goals & objectives for the team members, respectively, ensuring the regular performance assessment/ evaluation at an individual and team level;
- Organizing regular team meetings, in order to maintain an appropriate level of information regarding tasks, objectives, expectations, changes, news, etc., as well as to facilitate teamwork and the development of collaborative and supportive relationships between team members;
- Holding regular meetings with the team members to understand their development and support needs; issuing development plans and facilitating their implementation;
- Constantly asking for feedback from the team and acting in alignment with it;
- Coordinating the orientation and integration activities for new team members;
- Monitoring the team activity and proactively taking actions, when necessary, in order to make sure that performance and behavioral standards are met;
- Administrative activities: ensuring that the time & leave/ attendance for the team members is properly done (annual leave planning, approving absence requests in the electronic system, etc.); facilitating their participation to all the mandatory training sessions;
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
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PTC
Jan 15, 2025