Device Support Specialist - San Francisco Bay, CA

JOB SUMMARY:

The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.

The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
• Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
  
  
  
  • Educate patients on TTFields therapy and initiating treatment
  • Provide ongoing enhanced training sessions for patients and caregivers
  • Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
  • Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
  • To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
  
  
  
  
• Demonstrate empathy and understanding when interacting with patients and their caregivers
• Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
• Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
• Manage responsibilities and workload independently within your designated regional territory
• Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
• Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
• Manage administrative tasks in a timely and efficient manner, including but not limited to:
  
  
  
  • Documentation in customer relationship management (CRM) system
  • Expense reporting
  • Equipment inventory management
  • Ongoing trainings, assessments, and other regulatory tasks
  
  
  
  
• Regular travel by vehicle and air to support patient care and service needs
• Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
• Adapt to frequently changing business needs and schedules to ensure seamless patient support

QUALIFICATIONS/KNOWLEDGE:

• Minimum Requirement:
  
  
  
  • Associate's degree with 2 to 3 years' relevant professional experience
  
  
  
  

OR

• Bachelor's degree with 1 to 2 years' relevant professional experience

• Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
• Experience working in a for-profit environment preferred
• Strong emotional intelligence and situational awareness
• Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
• Must possess a valid driver's license
• Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
• Commercial air travel required, with potential travel outside of the assigned territory
• Primary residence must be within assigned territory
• Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
• Assigned territory subject to change based upon business need
• Attendance at company meetings, both within and outside of the assigned territory, is required

OTHER:

• Ability to lift up to 50 pounds
• Ability to drive long distances

The salary range for this position is $68,640 and higher.

Novocure considers a range of factors, including background and experience, when determining base compensation. These considerations mean actual compensation will vary.

Equal Opportunity Employer, including disability/veterans.

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

- innovation

- focus

- drive

- courage

- trust

- empathy

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