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Posting Date 01/14/25
Application Deadline 01/21/25
Pay Range $76,500 - $122,500 annually
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is not eligible for overtime compensation.
Job Type Unclassified
Department Enterprise Technology
About the Position The IT Services Supervisor role is perfect for someone who thrives in dynamic environments and loves solving complex problems. You will lead a talented team dedicated to ensuring seamless desktop support services for end users across the County. The position offers the excitement of developing and implementing customer service strategies, maintaining up-to-date knowledge of hardware support, and contributing to long-range systems planning. By directly supervising and mentoring your team, you will significantly impact efficiency and effectiveness while interacting with various IT Managers and support staff across the County. About Us Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation! We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County. Proud to Offer
Work with a greater purpose Tuition reimbursement Exceptional work-life balance, with hybrid work schedule options Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Employee discounts for goods and services Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us | Maricopa County, AZ
We Require
Three years of experience in IT operations or related field Bachelor's degree in Computer Science or related field A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
We Also Value
Six to ten years of progressive experience in IT operations or related fields is preferred At least three to five years in a supervisory or managerial role Experience working with multiple departments to implement IT solutions Proficiency in personal computer systems, LAN/WAN, software, hardware troubleshooting, and asset management tools Experience with IT ticketing systems (e.g., ServiceNow, Zendesk)
Job Contributions
Supervise and direct the work of IT operational support teams (e.g., help desk or PC/LAN); select, train, coach, and mentor staff Develop and implement customer service strategies; maintain current knowledge of personal computer and hardware support Ensure support practices adhere to policy and procedure compliance, recommend changes and adjustments to maximize efficiency Participate in budget preparation and administration Maintain current knowledge of asset and knowledge management, software architecture, and upgrade techniques Troubleshoot and resolve the most complex problems and ensure that division objectives are met Assist in the creation of IT operation strategies, personal computer strategies, and support standards Assists leadership in long-range systems planning Other job duties as assigned
Working Conditions
This position is eligible for hybrid flexibility after a brief training period Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly or requires walking or standing to a significant degree The position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
Selection Procedure
Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer. Apply Now!
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Maricopa County
parental leave, sick time, tuition reimbursement
Jan 15, 2025