Retail and Deposits Delivery Analyst

Needham Bank is seeking a dedicated and dynamic IT Business Systems Specialist - Retail and Deposits Delivery to join our team. The role will serve as the key technology SME driving delivery within Deposit product and Retail business lines, while ensuring overall stability of the underlying systems.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as technical liaison for all deposit product, retail branch, and specialized banking technology stakeholders and vendors.
• Manages the configuration, testing, implementation, and ongoing support of core banking enhancements, including introduction of new products and 3^rd party integrations.
• Coordinates system upgrades with all stakeholders (Business line, IT Ops, IT Engineering, QA, IT change management, Vendors) adhering to ITIL change practices and generates formal artifacts to mitigate risk (deployment and backout plans, risk assessment, test strategy, stakeholder communications and sign offs)
• Participates in Business Continuity Planning (BCP) Development and Testing impacting the retail and specialized banking channels
• Works with PMO on bank projects to identify technology requirements, document and execute project tasks.
• Evaluates technical feasibility of solutions and design of new systems.
• Utilize business/functional requirements to develop test scripts and test system changes/functionalities in conjunction with the QA Analysts, as needed.
• Identifies process improvements and automation opportunities to increase efficiency.
• Documents system process and procedures and ensures adherence to specifications.
• Documents systems architecture, data flow and system integrations.
• Works with IT Helpdesk and Engineering team to triage, troubleshoot and resolve user support requests and systems related issues as it pertains to the Retail and Deposits applications.
• Develops procedures and add to ITSM knowledge base to assist IT Helpdesk and increase self-service in resolving common errors
• Communicates process changes, enhancements, and modifications to stakeholders as appropriate.
• Assist with vendor evaluation relative to deposit and branch operations software applications and hardware.
• Works with business line, IT Operations, and IT Security to establish product development and vendor strategy.
• Support developments of bank products ensuring project deliverables are met on time.
• Ability to articulate business proposals in a logical, well documented fashion
• Tracks product enhancements/system issues
• Assist with maintaining the system development workbook and following up with business lines and vendors to ensure that bugs/issues and enhancements are being addressed
• Meets regularly with vendors to drive product enhancements
• Monitor vendor roadmap and system enhancements, creating proposals to implement new features which reduce cost and/or increase efficiency

JOB REQUIREMENTS

• Extensive knowledge of line of business processes and applications
• Excellent analytical and troubleshooting skills.
• Extremely self-driven with a passion for problem solving.
• Excellent documentation skills.
• Contributes to team effort through collaboration and active engagement.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Strong understanding of information security concepts
• Extensive knowledge of the Bank's software applications, technological infrastructure, networking and network design, and all data processing systems
• Strong interpersonal skills
• Ability to work flexible schedules
• Strong organizational skills, ability to manage multiple concurrent tasks
• Experience with MS-Office products, specifically; Visio, Excel, Word, Teams, SharePoint.
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Bachelor's degree in computer science or related field
• 7+ Years of experience in banking. Specific core banking experience related to Deposit products & services (checking, savings, CDs, overdrafts, Interest settlement, core banking APIs) and Retail branch technology (Teller, ATM platform) preferred.
• Experienced in ITIL, Project management, Quality Assurance and IT security concepts.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
• Must be able to work extended hours whenever required or requested by management
• Must be capable of regular, reliable, and timely attendance

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.