Sales Operations Coordinator

Position Summary
The Sales Operations Coordinator manages the triaging and resolution of patient service requests. Patient service requests include, but are not limited to, supplemental orders and their shipments. This position will also process specialty or custom order exceptions.

Accountabilities & Responsibilities

• Triage and coordinate patient product return requests
• Triage and coordinate supplemental order requests
• Arrange pick-ups for patient product as necessary
• Responsible for facilitating and generating prescriptions with custom protocols
• Responsible for facilitating treatment change requests
• Run Audit reports and resolve any discrepancies
• Perform all job duties while maintaining compliance with regulatory requirements including HIPAA
• Responsible for outreach for shipment for supplemental orders including self-pay or co-pay discussions
• Other duties as assigned

Education & Experience

Required:

• 2 years customer service experience in an office environment

Preferred:

• Previous medical device or healthcare industry experience
• Previous FileMaker experience

Knowledge & Skills

• Strong critical thinking and problem-solving skills
• Demonstrated strong organization and time management skills
• Strong sense of urgency and teamwork
• Proven ability to multi-task and prioritize
• Operate as a strong team player
• High degree of flexibility and urgency
• Exhibit excellent grammar, verbal and written communication skills
• Proficient with computers and Microsoft Office