Customer Service Rep I

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

The Customer Service Representative (CSR) will be responsible for answering incoming and placing outbound calls to customers. This position will be responsible for managing assigned accounts which require the ability to process purchase orders, arrange shipments, and work with multiple departments. In addition, the CSR will proactively keep the customers informed as to the current status of their purchase orders. The CSR will fully manage the customers` needs from the order entry process to final shipment, and all points in between. This position requires a detailed, organized person with good time management skills, and the ability to interact with team members and cross functional team

Responsibilities:

• Must have experience in handling customer incoming and outgoing calls and e-mails
• Must have the ability to learn technical material in a timely manner
• Will be expected to check stock, give order status, and expedite product through manufacturing plants
• Must be able to make good decisions independently, if necessary
• Will communicate with internal and external customers, in order to create highly satisfied customers
• Must present themselves professionally to the customer at all times
• Will work within the ERP database to ensure proficiency and effectiveness is maintained
• Responsible for handling front-line customer transactions that should be handled in an efficient, professional and courteous manner
• Will manage assigned customer accounts from initial contact to completion to ensure customer satisfaction
• Will have general account responsibility and customer interaction
• Will handle basic project/account management
• Will visit customer sites as needed, under supervision
• Expected to make suggestions regarding process improvements
• Will be required to know when to escalate account issues
• Requires excellent problem solving and interpersonal skills
• Must have the ability to work in a fast paced, results-driven environment
• Will have basic knowledge of Toshiba s products
• Develop skills necessary to handle more complex customer transactions

Education/Certification:

• HS diploma
• 2 or 4 year degree preferred

Skills & Experience:

• 2-8 years

Tools/Equipment:

• MS Office, ERP, CRM

Physical Requirements:

• Ability to lift up to 50lbs

Work Environment:

• General office environment, occasional exposure to manufacturing environment

Travel:

• Limited as needed

Toshiba International Corporation (TIC) is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable laws.

At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.