Property Manager

At Highwoods, our focus is on providing exceptional experiences for everyone involved - our customers, employees, stakeholders, and our local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a work environment that is truly unmatched.

A day in the life
As a Highwoods Property Manager, you will be part of a team that strives to provide best in class service to customers in over 750K square feet of full-service commercial office space in the Tampa market. We're seeking someone passionate about crafting dynamic experiences and fostering a sense of community for our diverse customer base within the portfolio.

People Are Our Greatest Assets
Each of us working at Highwoods plays an essential role in the enduring success of our company. We value people who are authentic, creative, and passionate about what they do. While we are one company, locations and departments operate with autonomy and accountability. Individuals are encouraged to take the initiative here.

We are in the work-placemaking business, creating thoughtful, intentional, and commute-worthy workplaces. When you join Highwoods, you work beside some of the best and brightest in the commercial real estate industry. Every employee adds value and contributes to our success. Our people are the most important part of our business, and because of that, we provide a generous total rewards package and prioritize training and development. Employees advance their careers here; now it's your turn!

The Property Manager is responsible for the overall operation and financial success of a portfolio of properties consisting of approximately 500,000 square feet of office space in accordance with company policies, procedures, and standards. Professionally represent Highwoods Properties to customers, vendors, and the general public.

Key Responsibilities:

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Lead the effort to help drive customer retention and increase overall customer satisfaction.
• Develop and maintain excellent working relationships with our customers, focusing on enhancing the customer experience.
• Budget, plan, and implement customer-facing events at each property to be held consistently.
• Manage capital improvement projects to ensure they are completed timely and within budget.
• Develop and implement ideas to maximize operating efficiency and financial performance.
• Administer preventative maintenance programs.
• Negotiate, manage, and competitively bid, as necessary, vendor contracts within assigned portfolio.
• Assist in special projects for the department as needed.
• Responsible for the financial performance of the assets within the assigned portfolio.
• Prepare and implement annual operating expense and capital budgets to include future capital project plans.
• Conduct regular property inspections in accordance with department policy to ensure properties are maintained to Highwoods' standards.
• Adhere to company, division, and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
• Review and monitor maintenance calls on the properties via ServiceLink.
• Initiate customer billings and assist in collection as needed.
• Ensure optimal functioning of building systems (for example, HVAC, fire/life safety, elevators, and security systems)
• Manage maintenance personnel assigned to your portfolio.
• Coordinate customer move-ins and move-outs to promote good customer relations and protect the property.
• Review and approve all invoices for payment.
• Review and provide explanations for monthly operating expense variances.
• Review and understand the specifics associated with leases related to the assigned portfolio.
• Coordinate customer projects and follow up on customer work requests
• Be available as needed to perform on-call duties.
• Distribute customer surveys and implement response plans based on survey results as needed.
• Work with the construction department as needed, including attending meetings and following up on all customers' move-in punch list items identified during inspections.
• Adhere to OSHA requirements related to the assigned portfolio.
• Identify and implement procedures to minimize Owners' insurance risks.
• Assist in acquisitions, dispositions, and new property startups.

Requirements:

• Possess the skills and knowledge to effectively manage a portfolio of class "A" commercial office buildings.
• Be proficient in performing customary business in commercial real estate, including accounting practices, and have a thorough understanding of commercial lease language.
• Possess excellent leadership skills and work well within a team environment.
• Must be very capable at problem-solving.
• Budgeting/reporting experience
• Be able to plan and anticipate potential problems effectively.
• Be dependable and exhibit high levels of initiative.
• Proven experience managing capital improvement projects.
• Effective organization and time management skills
• Strong interpersonal skills
• Understand and demonstrate superior customer service skills.
• Detail-oriented and analytical
• Excellent written and verbal communication skills
• Computer proficiency in MS Office
• Be able to meet assignment deadlines.
• Mentor and coach employees to help in their development

Education/Experience:

• Bachelor's degree preferred
• 5+ years experience in commercial office
• Professional designation (Certified Property Manager or Real Property Administrator) preferred
• Florida Real Estate License preferred

Work Environment/Physical Demands:

This job operates in a professional office environment as well as throughout a variety of properties. May be exposed to construction sites and various weather conditions. This role routinely uses standard office equipment such as computers, phones, scanners and video conferencing. Must be able to inspect all areas of the properties, including roof (ladder access), basement, stairwells, etc. Regularly required to sit, stand, walk, climb stairs, drive to and from assigned properties, and perform computer work.