EHR Facilitator (Epic Credentialed Trainer)

POSITION SUMMARY:

The EHR Facilitator is guided by the Physician (CPOE) Instructional Designer and by the leaders of the Department of Medicine. The EHR Facilitator supports the Department of Medicine by providing 1:1 instruction and assistance with the goal of improving Physician efficiency and overall user experience. They maintain a clear knowledge of proper Physician workflows, and pain-points throughout the clinics.

Position: EHR Facilitator (Epic Credentialed Trainer)

Department: EPIC

Schedule: Full Time - Hybrid - Primarily remote (LOCAL)

*This position is funded by the Department of Medicine through June 2027. There may be opportunity beyond this funding for position integration into ongoing operations.

ESSENTIAL RESPONSIBILITIES / DUTIES:

EHR Facilitator Responsibilities

• Assist with the promotion of the EHR Efficiency Program to encourage participation and adoption.
• Provide timely staff outreach and scheduling coordination.
• Provide timely feedback on users' knowledge and skills to the CPOE Instructional Designer and Department of Medicine leaders.
• Document session attendance and completion within the User Web (Signal).
• Track metrics/interventions for the duration of the program.
• Ability to collect, analyze, and present data to staff in a leadership role.
• Provide at- the-elbow support.
• Maintain the ability to work variable shifts.
• Attend regularly scheduled meetings as needed.
• Assist in validating new workflows as applicable.
• Assist with maintaining current training materials applicable to DOM
• Provide instructor led training courses to a diverse audience as needed.
• Follow training curriculum as developed by the Instructional Designer as needed.
• Act as a liaison between the department and the CPOE Application team to report system issues via Service Now.
• Other training duties as assigned.

JOB REQUIREMENTS

EDUCATION:

Associate's degree or currently enrolled in a Bachelor's program (will consider equivalent combination of formal education and experience, i.e. HS/GED plus 2 years related Healthcare experience).

EXPERIENCE:

For candidates with an Associates or currently enrolled in a Bachelor's program, healthcare and/or Epic experience preferred.

For candidates with high school diploma/GED, work requires at least 2 years healthcare related experience. Epic experience preferred (Credentialing in CPOE a plus).

KNOWLEDGE AND SKILLS:

• Superior verbal/written English communication skills, including excellent grammatical, editing and proofreading skills.
• Highly proficient with Microsoft Office applications (i.e. MS Word, Excel, Access, Office Suite, PowerPoint, Outlook) and web browsers.
• Ability to work independently and exercise independent judgment.
• Manage multiple priorities.
• Critical thinking and strong problem solving skills.
• Prior experience with instructor led classroom training and /or Epic preferred.
• Proven ability to work with confidential information.
• Ability to build rapport easily.
• Open and adaptable to change.

Note: *This position is funded by the Department of Medicine through June 2027. There may be opportunity beyond this funding for position integration into ongoing operations.

Equal Opportunity Employer/Disabled/Veterans