Product Mgr

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

This position will specifically serve as a Pilot Manager for active and new pilots that test technology for cost-effective energy efficiency potential along with research initiatives and other pilots deemed to have a business need. The Pilot Manager will provide product and energy efficiency expertise to assess viability and feasibility for potential new customer energy efficiency programs while engaging with key stakeholders to understand the impacts on the customer experience and broader energy efficiency portfolio goals. This position requires contract management, vendor management, stakeholder influence, and internal/external progress reporting for involved stakeholders including state regulators and industry trade groups.

Day-to-day, the Pilot Manager will manage ideally 3-5 pilots, likely all involving energy efficiency opportunities for customers unless another business need arises. The Pilot Manager is responsible for ensuring that the pilots objectives are planned and pilot activities progress toward the objectives. This could involve coordination and work with a field implementation team, consultants, Marketing and Communications, Experience Design, our internal program team, regulatory and legal, and leadership. A background in energy efficiency and knowledge of how regulated utilities and utility energy efficiency rebate programs work will set this candidate apart.

The Product Manager is responsible for the success of their product, and is a customer advocate, challenging internal beliefs and assumptions, using quantitative and qualitative data to inform choices, and leveraging iterative practices to optimize performance. Utilize skill to harness cross-functional teams including brand, communications, marketing, design, analytics, and channel owners to inform direction and to maximize key performance measures.

Responsible for ensuring products are providing high customer value while delivering an exceptional experience that creates brand advocacy, clean energy capacity and drives profitability throughout the product lifecycle.

• Understand the competitive and regulatory environment, navigate and influence the strengths of each to maximize value delivery to target customers and to the Company. Collaborate on regulatory filings in support of product targets, meet with regulators to discuss topics pertaining to program delivery
• Promote customer centricity, ensuring that short term benefits and "nice to have" features do not distract from long-term success in a competitive marketplace. Ensure modern digital strategy and experience best practices through product engagement and lifecycle. Co-design customer experiences for product such as awareness, evaluation, decision, enrollment via website and phone channels, delivery and retention
• Effective use of metrics to drive product goals, including financial profit/loss, experience journeys, channel performance and marketing campaign effectiveness performance. Manage week to week product operations including partner management, IT functions, experience design work and marketing/sales activities. Develop product objectives (e.g. MW, MWh and MCF targets), track performance monthly and weekly. Manage evaluation and measurement of product demand, customer implications and energy impacts
• Maintain a multi-year product roadmap with priorities and feature sets that account for product, segment and sector strategies, market trends, regulatory and legislative dynamics, company goals, etc. Ensure all internal/external stakeholders have clear alignment on the product vision, positioning, product strategy, etc. Implement strategies to maximize product effectiveness throughout the engagement funnel and across customer journeys. Continuously improve and expand product/service performance using multiple sources of customer feedback, product and competitive analysis, rapid iteration and testing methodologies, etc.
• Other duties as assigned or may be necessary

• Collaboration and communication skills with internal and external stakeholders, ability to work across the organization to influence and achieve consensus
• Lead execution of product plans to deliver product results and achieve sector goals through implementation contractors & internal partners
• Internal expertise regarding product criteria and goals
• Develop multiple product strategies and plans
• Positive internal ambassador with ability to present to leadership
• Recognize opportunities for and participate in problem solving around program challenges and opportunities
• Able to present and serve on boards, and/or policy committees, task forces, workgroups
• Ability to balance multiple constraints to achieve business outcomes
• Ability to achieve positive regulatory outcomes and deliver on filing requirements
• Technically proficient based on product category (expertise in Demand Response/Demand Side Management)
  
  

• Bachelor's degree in Business, Marketing, Energy, or related discipline with two (2) or more years of experience managing products, projects, or clean energy programs
  
  
  
  • (OR) Associate's degree in Business, Marketing, Energy, or related discipline with four (4) or more years of experience managing products, projects, or clean energy programs
  • (OR) High School Diploma/GED with six (6) or more years of experience managing products, projects, or clean energy programs
    
    
  
  
  
  

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.