Sales Associate II 1

SALES FLOOR: * Understands organizational objectives and makes decisions that align with Company priorities * Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. * Creates short- and long-term strategies to achieve personal metrics and performance goals * Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity * Represents Coach as a brand ambassador * Demonstrates Coach's Selling and Service expectations at all times * Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics * Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers * Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style * Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. * Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. * Remains aware and is clearly able to communicate current pricing and promotional strategy to customers. * Discusses product features and builds the sale by leveraging cross-selling skills and abilities. * Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs * Sensitive to customers' needs and tailors approach by reading cues * Attends to the unique and individual shopping needs of each customer. * Works with multiple customers simultaneously and breaks away as appropriate * Follows up with customers consistently and genuinely to influence/close the sale * Flexes personal selling techniques to contribute to overall store financial results * Builds lasting and loyal relationships with customers * Leverages Coach's tools and technology to support relationship building and clienteling efforts * Creates enthusiasm and positivity for a shared vision and mission * Promotes and endorses a team selling environment * Fosters an environment of teamwork, trust and collaboration with internal and external customers * Remains solution oriented; is adaptable and flexible to changing business and store needs * Welcomes feedback and adapts behaviors as appropriate * Maintains a calm and professional demeanor at all times OPERATIONS: * Ensures all daily tasks are completed without negatively impacting service or Coach standards * Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner * Maintains a clean and tidy selling floor at all times * Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures * Replenishes inventory on sales floor as needed * Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor. * Supports cash-wrap when needed to process purchases, returns, and exchanges. * Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. * Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.