New

Sr. Director, Retail Training & Selling Strategy

The Lovesac Company

$180,000.00 - $212,000.00 / yr

paid time off, flex time, 401(k)

United States, Connecticut, Stamford

2 Landmark Square (Show on map)

Jan 21, 2025

Job Details

Remote Type

Fully Remote

Salary Range

$180,000.00 - $212,000.00 Salary/year

Description

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same - to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we're driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It's about success, of course, but it's also about making a positive impact on everyone our business touches. By prioritizing work-life balance and flexible schedules, we help people find great fulfillment in their careers and their lives.

Visit www.lovesac/careers.com to learn more about Lovesac!

About the Role

As the Senior Director of Retail Training and Selling Strategy, you are a strategic and visionary leader responsible for developing and executing innovative training programs that elevate Lovesac's demonstration-based, consultative sales model. This role drives sales performance, enhances the customer experience, and ensures operational excellence across all levels of field leadership and associate roles, from SVP to part-time associates. By leveraging internal insights, market trends, and cutting-edge tools, this leader crafts training strategies that empower teams to excel in a dynamic, high-touch retail environment.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You'll Do

Strategic Training Development:

Develop and execute a comprehensive training strategy that aligns with Lovesac's consultative, demonstration-based sales approach to drive sales growth, customer satisfaction, and team engagement.
Create training programs tailored to all field levels, from senior executives (SVPs) to part-time associates, ensuring each audience receives relevant and impactful development.
Align training initiatives with organizational priorities, business objectives, and KPIs, ensuring measurable outcomes.
Lead the integration of new product innovations, services, and sales strategies into training programs to support successful launches and adoption.
Pilot, test, and refine training initiatives using insights and performance data to ensure maximum ROI and scalability.
Manage external vendors, including trainers, instructional designers, and content developers, to deliver high-quality training solutions that meet business needs.

Selling Skills and Customer Experience:

Design and implement advanced selling skills programs focused on a relationship-driven, clienteling approach that is tailored to support extended sales journeys, enhancing conversion rates, increasing average order value (AOV), and driving quote-to-sale success.
Develop training initiatives to ensure retail teams deliver consistent, high-quality customer experiences across all touchpoints, from product demonstrations to post-purchase care.
Equip teams to articulate the unique value of Lovesac products and integrate emerging trends into the customer engagement process.

Leadership and Collaboration:

Lead a high-performing team of training managers across multiple channels (i.e. Product Innovation, Customer Service, Operations) content developers, and vendor partners, fostering a culture of accountability, innovation, and continuous learning.
Partner with cross-functional teams in Retail, Operations, Marketing, Customer Service, and Product Development to align training programs with company-wide goals.
Act as the voice of the field, advocating for training solutions that address real-world challenges and opportunities.
Represent Lovesac as a thought leader in sales training and development, continuously evolving strategies based on industry trends and internal insights.
Lead by example by demonstrating the ability to perform critical job functions across various levels to actively understand, ensure effectiveness of training programs and model best practices.

Technology and Tools Integration:

Leverage advanced training technologies, including LMS platforms, AR/VR tools, and digital learning solutions, to deliver scalable, engaging training experiences.
Collaborate with IT and Operations to ensure teams are proficient in operational systems, including POS, CRM, and inventory management tools.
Integrate innovative technologies and tools into training programs to enhance delivery and adoption.

Program Measurement and Continuous Improvement:

Establish and monitor KPIs for all training programs, providing actionable insights to leadership to demonstrate impact and identify opportunities for improvement.
Continuously evaluate and optimize training programs based on performance data, team feedback, and emerging business needs.
Stay informed on industry trends, integrating best practices and forward-thinking solutions into Lovesac's training strategy.

Perform any other reasonable duties for this role as requested by management.

Who you Are:

Our Lovesac Values:

Core Values: Top Ambition, Willing to Sweep Floors, Grit,
Table-Stake Values: Positive, Passionate, Collaborative, Flexible, Self-Starting, Self-Aware, Candid, Empathetic, Inclusive, Insatiable Learners

Our Lovesac Core Competencies:

Builds Customer Centricity
Drives Remark-able Results
Collaborates Effectively
Makes Good Decisions
Demonstrates Self-Awareness

Requirements

10+ years of experience in sales training and development in retail companies, with a focus on consultative, demonstration-based sales environments.
Bachelor's degree required; advanced degree in Business, Training & Development, or a related field is required.
Training certifications (e.g., CPTD, Kirkpatrick) preferred.
Extensive experience in managing training programs for all levels of field leadership, from SVP to part-time associates, in multi-unit retail environments.
Demonstrated success in creating and scaling innovative training strategies aligned with business goals.
Deep knowledge of training technologies, including LMS platforms, AR/VR tools, and CRM systems, with a focus on delivering impactful digital and in-person learning experiences.
Expertise in designing training programs to support consultative sales techniques and enhance the customer experience in a high-touch retail setting.
Strong ability to partner with cross-functional teams and influence stakeholders across all levels of the organization.
Proven ability to measure and report on training effectiveness using data-driven insights.
Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. If required for this role, be able to move objects (including medium to large furniture items with a weight up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
This position requires the following actions on more than an occasional basis: bending, twisting, kneeling, reaching, standing, sitting, stooping, walking, crawling, climbing.
Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, mandatory companywide meetings, vendor visits).
Must be able to travel up to 25% monthly for store visits, meetings, conferences and events.
Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Full Time Benefits*

Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays, Summer Flex Time.
Pet Insurance and generous Associate Discounts.

*Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents.

Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: TalentAcquisition@lovesac.com.