L1 Service Desk Technician

TEKsystems
$25.97 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Virginia Beach
Jan 21, 2025
Job Title: * L1 Service Desk Technician Top Skills - Must Haves: * Help desk support * Service desk * Support * Customer service * Windows 10 * Windows * Phone support * Windows 7 * Technical support * Ticketing system * Customer support Top Skills' Details: * Active Secret clearance, Current A+, Net+ or Sec+ cert * ~0-6 months of help desk support experience or customer service experience for the Department of Defense/military and a current Sec+, Net+, or A+. * Office 365 fundamental knowledge will be a huge plus. The Army just released Office365 and the support with this is crucial for the success of the program. Must demonstrate the ability to communicate well with both internal and external individuals, a high level of customer service is mandatory. * Ideal candidate will have worked with either Remedy or ServiceNow's ticketing system and be local to Augusta, GA, Anderson County, TN, Canon City, CO, Fort Huachuca, AZ, Greene County, IN, Jonesborough, AR, Luray, VA, Virginia Beach, VA, or Madison County, AL (Huntsville). Job Description: Our team is seeking qualified help desk support technicians to support one of the largest, most collaborative enterprise service desks in the defense space. Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will: * Resolve technical problems (Tier 1) and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. * Answer basic questions about installation, operation, configuration, customization, and usage of assigned products. * Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures. * Escalate complex problems to higher tiers as required. * Document all customer interactions within a ticketing system. Additional Skills & Qualifications: * This candidate is required to have an active Secret Security Clearance. * Past DoD experience will be a plus. * Communication, ability to work well with a team will be very important for this position. * Intellectual curiosity, agents who come in wanting to learn will prosper. * Transitioning veterans and military spouses have had tremendous success in the organization. Work Environment: * Our team will be providing 24/7 365 support to thousands of end users around the globe. Agents will split this into three main shifts: Early morning, Mid, and Evening. Each shift will be 8 hours, and we will do our best to align everyone with a shift that fits their schedule. Equipment: The Government will issue the following on an as-needed basis: * Configured desktop or laptop computers * Peripherals to include monitors, mouse devices, docking stations, and keyboards * Phones, and supporting standard office equipment such as copiers, fax machines, etc. at Tier II Government Locations for on-site contractor personnel Required: * This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to obtain an (Interim Secret, Interim Top Secret) * Because an active or interim DoD clearance is required, U.S. Citizenship is required Pay and Benefits The pay range for this position is $25.97 - $25.97 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position will be accepting applications until Feb 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.