New 
Help Desk Technician
 TEKsystems | |
$15.00 - $18.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Tennessee, Knoxville | |
 Jan 21, 2025 | |
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*Description*
We are looking for a Desktop Support Technician on a 3-6 month contract. The candidate will be exposed to help desk, desktop, and light networking functions. The ideal candidate must have traditional help desk/desktop experience, including break/fix, troubleshooting hardware (printers, desktops, laptops, mobile devices, drivers, monitors, etc.), installing applications, and minor routers and switches. This role operates in a Windows & Microsoft environment. *Responsibilities* * Respond to user tickets and provide technical support. * Troubleshoot and resolve hardware and software issues. * Install and configure applications and hardware. * Image computers and maintain IT infrastructure. * Ensure accurate documentation of issues and resolutions. * Handle a variety of support tickets daily using a ticketing system. * Maintain a high level of customer service and communication. *Skills* * Help Desk Support * Desktop Support * Break/Fix * Troubleshooting * Windows 10 and 11 * Microsoft Office products * Ticketing systems * Basic networking (routers and switches) * VMWare and Citrix experience is a plus *Additional Skills & Qualifications* * Strong diagnostic and problem-solving abilities. * Excellent communication skills. * Ability to work in a highly confidential environment. * Flexibility and adaptability in solving user issues. *Experience Level* Entry Level *Pay and Benefits* The pay range for this position is $15.00 - $18.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Knoxville,TN. *Application Deadline* This position will be accepting applications until Feb 3, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |