Human Resources Technician

ABOUT THE POSITION

The City of Goleta invites qualified candidates to apply for Human Resources Technician. This position provides essential support to the Human Resources-Risk Management Division, which is part of the City Manager's Office. Ideal candidates will have two or more years' experience in human resources, have exceptional customer service skills, be comfortable juggling multiple tasks and assignments, and demonstrated good judgment.

ABOUT THE DEPARTMENT

Human Resources/Risk Management is a division of the City Manager's Office and provides essential operational support to all departments in the areas of human resources and risk management. Our mission is to develop, support, and strengthen the City's workforce to deliver the highest standard of service to the community.

DEFINITION

Performs a variety of para-professional level administrative, technical, and analytical duties in support of the City's human resources functions including recruitment and selection, classification and compensation, payroll and benefits administration, performance management, employee training, labor relations, and related functions; also provides information and assistance to City employees and the general public regarding human resources activities, policies, and procedures.

CLASS CHARACTERISTICS

Incumbents of this class perform a variety of technical and complex tasks in support of the Human Resources Department. The Human Resources Technician is expected to carry out responsibilities with a significant degree of independence, exercising sound judgement, problem-solving skills, and customer services skills. Incumbents of this class also provide paraprofessional and clerical assistance to professional staff and may assist with general office support.

The following duties are typical for positions in this classification. Incumbents may not perform all listed job functions, nor are all listed duties necessarily performed by everyone in this class depending upon business needs and changing business practices:

1. Perform a variety of administrative and technical tasks involved in the human resources function including recruitment and selection, classification and compensation, performance management, employee and labor relations, payroll and benefits administration, and employee training.
2. Participate in the preparation of recruitment plans, including preparing job bulletins and examination materials. Prepare recruitment advertisements and announcements and submit them to appropriate publications and/or websites.
3. Screen applications, proctor exams, and grade test materials.
4. Prepare, schedule, and administer written, oral, performance and agility tests; conduct briefings and debriefings of examination board members.
5. Draft and send letters, notices, and other related correspondence to candidates and raters participating in a variety of selection processes.
6. Conduct pre-employment processes; receive and review completed paperwork from candidates and new employees. Schedule pre-employment drug screening or physical exams as needed.
7. Conduct employment verification and contact candidate references.
8. Coordinate personnel functions with payroll activities; ensure accurate maintenance of personnel transactions and status.
9. Assist in coordination of City's benefit program including open enrollment and providing assistance with new employee enrollment and existing employee change forms.
10. Maintain the dedicated webpage for the Human Resource Department; replace posted documents as necessary and update with current, relevant information.
11. Conduct salary surveys and special studies; participate in a variety of projects; gather and analyze data; prepare recommendations as necessary.
12. Maintain confidential exam and employee personnel files, including medical files.
13. Assist in the coordination of the annual performance evaluation program.
14. Conduct new employee on-boarding and participate in New Employee Orientation presentations. Explain and advise employees of City benefits and personnel policies.
15. Interpret general human resources policies and procedures; respond to requests for information and assistance from employees, management, outside agencies, and the public.
16. Perform related duties and responsibilities as required.

EDUCATION, EXPERIENCE, AND TRAINING

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education:

• Graduation from high school of a GED equivalent; completion of an Associate's degree in human resources or a related field or completion of college coursework applicable to human resources management is highly desirable.

Experience:

• Two years of progressively responsible experience in the administration of human resources programs or a related field, preferably within a local government environment.

KNOWLEDGE AND ABILITIES

Knowledge of:

• Modern principles and practices of public sector human resource management and administration.
• Methods and techniques of recruitment, interviewing and selection.
• Principles for job evaluation and analysis.
• Research and analysis methods and techniques.
• Principles and practices of benefits administration.
• Pertinent Federal, State and local laws, codes and regulations.
• Modern office practices, methods computers and computer software including Microsoft Word and Excel and HRIS systems.

Ability to:

• Perform responsible and complex technical and analytical human resources functions involving the use of sound judgment and personal initiative.
• Model exemplary behaviors and conformance to policy expectations.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Effectively administer a variety of departmental programs and administrative duties.
• Evaluate and recommend improvements in operations, procedures, policies, or methods.
• Interpret and apply the policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions.
• Plan, organize, and execute assignments with minimal supervision and direction.
• Understand and carry out verbal and written instructions; express ideas clearly and concisely verbally and in writing; read, understand, and utilize data.
• Establish and maintain professional and cooperative working relationships with those contacted in the course of work.
• Use a computer and utilize software applications such as word processing, spreadsheets, database management, and graphics presentations as required by the duties of the assignment.

Special Requirements

• Possession of a valid Class "C" California driver's license and a satisfactory driving record may be required.

PHYSICAL AND MENTAL DEMANDS/WORKING CONDITIONS

The physical and mental demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

• Mental function: Includes reading, writing, mathematical computations, operating a computer, problem solving, managing multiple projects, calmly handling complaints and problems from irate citizens or contractors, and decision making under stressful conditions.
• Productivity: Incumbents must perform work in an efficient, effective and timely manner with minimal direction.
• Mobility: Incumbents require sufficient mobility to work in an office setting and operate office equipment. Incumbents may be required to perform light lifting and carrying, file documents in various locations and heights, and sit, stand, walk, remain seated, and work at a video display terminal for prolonged periods of time.
• Vision: Vision sufficient to read small print, computer screens, and printed documents, and to operate assigned equipment.
• Hearing: Incumbents are required to hear in the normal audio range with or without correction.
• Environment: Normal office setting with some travel to attend meetings. Incumbents may be exposed to noise and/or dust.
• Other factors: Incumbents may be required to work extended hours including evenings and weekends. Incumbents may be required to travel outside City boundaries to attend meetings and to use a personal vehicle in the course of employment

Date Adopted: March 7, 2023

Revised: