Position Information
| Posting date |
01/17/2025 |
| Closing date |
|
| Open Until Filled |
Yes |
| Position Number |
0160300 |
| Position Title |
Associate Vice President, Business & Hospitality |
| Department this Position Reports to |
Dining & Auxiliary Operations |
| Hiring Range Minimum |
$209,500 |
| Hiring Range Maximum |
$261,800 |
| Union Type |
Not a Union Position |
| SEIU Level |
Not an SEIU Position |
| FLSA Status |
Exempt |
| Employment Category |
Regular Full Time |
| Scheduled Months per Year |
12 |
| Scheduled Hours per Week |
40 |
| Schedule |
|
| Location of Position |
Hanover, NH |
| Remote Work Eligibility? |
Onsite only |
| Is this a term position? |
No |
| If yes, length of term in months. |
n/a |
| Is this a grant funded position? |
No |
| Position Purpose |
Provides strategic leadership for Dartmouth's Auxiliaries, including Dartmouth Dining, the Hanover Inn, Dartmouth Skiway, Dartmouth Printing and Mail Services, and Mail and Delivery Services. Drives alignment between these business units and Dartmouth's mission by setting long-term goals, optimizing operational performance, and ensuring financial sustainability. Accountable for the delivery of high-quality services that enhance campus life for undergraduate and graduate students, faculty, staff, and the broader community. Sets the vision and direction for the daily operations and develops a strong customer service culture. Partners with central Dartmouth resources to manage the financial, IT, and HR needs for the various units. Manages a workforce of over 550 employees, including union, non-union, managers, supervisors, students, temporary staff, contracted personnel, and employees with different abilities. The total budgeted revenue for all areas of oversight is $60 million and is growing.
|
| Description |
|
| Required Qualifications - Education and Yrs Exp |
Bachelors plus 6 or more years' experience or combination of education and experience |
| Required Qualifications - Skills, Knowledge and Abilities |
- Bachelor's degree in relevant field of study.
- Minimum 12 years of experience in progressively responsible positions, managing a multi-unit, diversified organization in the dining or hospitality industry.
- Experience in strategy-development and operations of a variety of dining services.
- Exceptional communication, interpersonal and leadership skills, with the ability to influence and collaborate across diverse constituencies.
|
| Preferred Qualifications |
|
| Department Contact for Recruitment Inquiries |
Russell Reynolds Associates |
| Department Contact Phone Number |
dartmouthavp@russellreynolds.com |
| Department Contact for Cover Letter and Title |
Sr Vice President for Operations, Josh Keniston |
| Department Contact's Phone Number |
|
| Equal Opportunity Employer |
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged. |
| Background Check |
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. |
| Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? |
Preferred, but not required |
| Special Instructions to Applicants |
Dartmouth College has retained
Russell Reynolds Associates
to assist in the search for the
Associate Vice President, Business & Hospitality. For more information and to apply for this role, please contact Russell Reynolds Associates by email at:
dartmouthavp@russellreynolds.com.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
https://policies.dartmouth.edu/policy/tobacco-free-policy
|
| Additional Instructions |
Hiring for this position is being managed by
Russell Reynolds. A representative from the search firm may reach out to candidates directly.
To apply for the position or to request further information about the position, please contact
dartmouthavp@russellreynolds.com. |
| Quick Link |
https://searchjobs.dartmouth.edu/postings/77211 |
Key Accountabilities
| Description |
Leadership
- Develops and implements a forward-thinking, comprehensive operational strategy for assigned units supporting the university's mission, including health and wellness, sustainability, and Dartmouth for Life (e.g., strong community that continues as alumni).
- Serves as a key advisor and strategic partner to the Senior Vice President for Operations and other operational leaders in the Campus Services division (e.g., VP of Facilities and Energy and Chief Financial and Administrative Officer for Campus Services).
- Establishes and communicates a vision for high-quality customer service.
- Develops and models a culture of mutual respect, safety, teamwork, and care for our community.
- Anticipates emerging trends in dining and hospitality and develops plans to evaluate and implement as appropriate.
- Leads the review and creation of applicable policies and procedures to ensure safety, efficiency, and effectiveness.
- Guides the development of annual budgets and long-term investment in capital projects and technology systems to ensure the success of units.
|
| Percentage Of Time |
40 |
| Description |
Stakeholder Engagement
- Meets regularly with key customers, including students and administrative leaders (e.g., Deans, Residential Life, Student Affairs, Athletics), to gather feedback on services provided and gain insight into emerging areas of need.
- Participates in key campus-wide committees focused on campus life and community.
|
| Percentage Of Time |
25 |
| Description |
Strategic Staffing and Operations
- Partners with the divisional HR team to develop recruitment and retention programs; monitors effectiveness and adjusts as needed.
- Oversight of employee development, performance management, and discipline for assigned units in alignment with Dartmouth College and Campus Services divisional policies.
- Serves as lead liaison with SEIU, participating in the negotiation of the contract, developing of MOUs as needed, and participating in the grievance process.
- Develops and monitors appropriate financial and services metrics for each unit.
|
| Percentage Of Time |
25 |
| Description |
Culture and Employee Belonging
- Demonstrates a commitment to diversity, inclusion and cultural awareness through actions, interactions, and communications with others.
- Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect).
- Collaborates, when appropriate, on other CEB-related initiatives within the division and College.
|
| Percentage Of Time |
10 |
-
| -- |
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. |
| -- |
Performs other duties as assigned |
|
Dartmouth College
remote work
Jan 21, 2025