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Entrata Support Specialist

Hillpointe
United States, Florida, Winter Park
101 South New York Avenue (Show on map)
Jan 21, 2025
Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's Builders and Development companies, our team ensures best-in-class execution. This position is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that makes tangible impacts on day-to-day operations and contributes directly to overall success. Entrata Support Specialist As part of our aggressive growth strategy, we are seeking an experienced Entrata Support Specialist to join our IT team during a critical phase of our organization's software transition. This is a unique opportunity to be at the center of Hillpointe's migration process to Entrata and to take a key role in supporting the internal team, troubleshooting issues, managing the Entrata system post-implementation, and overseeing the new property setup process. The Entrata Support Specialist will be responsible for providing expert-level support and administration of the Entrata platform, ensuring smooth operations and efficient usage across our multifamily portfolio. This person will serve as the go-to resource for all Entrata-related questions, problems, configurations, and property setup tasks, working closely with cross-functional teams to resolve technical issues, improve system usage, and support property onboarding onto Entrata. This position reports to the Director of Technology and will play a crucial role in enabling our teams to leverage Entrata effectively, ensuring the platform's optimization, and providing training and ongoing support. Key Responsibilities: Entrata Support & Troubleshooting: Serve as the first point of contact for Entrata-related issues across the organization. Provide timely resolution to technical problems, system errors, and user-related challenges. User Administration: Manage user access, permissions, and role assignments within Entrata. Ensure users have the appropriate access to perform their tasks and follow best practices for system security. System Configuration & Maintenance: Assist in the configuration, integration, and optimization of Entrata to meet Hillpointe's operational needs. Work with vendors, IT, and internal teams to make system adjustments as necessary. New Property Setup: Lead and manage the setup of new properties within Entrata, coordinating with Property Management and Accounting teams to ensuring properties are onboarded smoothly and configured properly. Training & Onboarding: Conduct training sessions for new and existing employees on Entrata's functionality and best practices. Develop and maintain training materials and documentation for staff reference. Reporting & Analytics Support: Provide support in the generation of reports and analytics within Entrata, ensuring that the right data is being captured and reports are accessible to key stakeholders. Collaborate with Asset Management team to validate data between source system and Entrata Data Share (EDS). Documentation & Knowledge Base: Maintain an internal knowledge base of common issues, solutions, and best practices to facilitate quick resolution of problems. Update and manage Entrata-related documentation and workflows. Qualifications: 3-5 years of experience directly working with Entrata across their full product suite. Strong knowledge of Entrata modules, features, and functionality. Experience troubleshooting software-related issues and providing user support. Proficiency with user management, configuration, reporting, and property setup within Entrata. Ability to work independently and manage multiple tasks in a fast-paced environment. Excellent communication skills, both written and verbal, with a customer service-oriented approach. Strong problem-solving skills and ability to prioritize tasks effectively. Experience providing training or user education. *NOTE:* This document outlines the general nature and level of work expected from individuals in this role. It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills. Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel. This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.