Audio Visual Specialist - Program Specialist 3

Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

To grow our workforce, we are seeking creative, collaborative faculty who are reflective of the diverse community we serve. Tacoma Community College is a public Associate- and Bachelor's-granting institution that serves a student-body of approximately 10,000 students. Our students are 48% students of color, 60% female, and have a median age of 26. We embrace our identity as a community college. Our faculty are engaged in innovative work to improve student retention and program completion, and community success. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, neurodivergent people, and the LGBTQIA2+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching.
• Welcome difference and model respectful interaction with others.
• Recognize and honor the important role that diversity brings to an educational community.
• Have experience teaching or doing research in Native/Indigenous communities.
• Are committed to educating a racially and socioeconomically diverse student population.
• Are committed to teaching in a community college setting.
• Care deeply about student success.
• Intentionally support and promote efforts related to equity, diversity, and inclusion.
• Honor TCC's mission promoting equitable access to educational opportunities.
• Reflect the diversity of our community.

Position Summary
Serves as support for multimedia equipment across the campus, primarily conference locations and larger venues. Provides employee and instructional support as necessary and available. Provide tier 1 and 2 hardware and software support. Responsible for providing customers with technical and program assistance in preparation for, and during, key events on campus. Leads small projects, develops plans, and may install and configure systems independently or under supervision. Performs needs assessment, and functions as liaison between faculty, staff, and other members of the Information Systems department. Assists with the use of facilities by campus and community members for educational, cultural, and public functions.

• Maintains multimedia equipment in meeting spaces, conference rooms, classrooms and large venues. Performs needs assessment. Provides training and readiness testing. Collaborates with a variety of stakeholders to provide input into multimedia and conference room campus technology standards.

• Provide tier 1 and 2 hardware and software support. Monitors and enhances assigned areas by troubleshooting problems and replacing hardware or updating software. Ensure that resources are operated in compliance with the college's Security standards, Acceptable Use Policy, and other applicable policies and standards.
• Performs account, password and multifactor authentication resets for employees.
• Assists in community and staff development activities with audio-visual equipment.
• Will be available to set up equipment for events, train customers, and be present during key campus events, including those conducted on weekends or evenings.
• Advises production managers, lighting, and sound designers on the technical specifications of the facility to ensure proper implementation of approved technical designs.
• Maintain documentation adequate to ensure operational continuity for assigned areas.
• Input new and complete service request tickets.
• Issues and records the disposition of IT assets for employees.
• Assists with printing and copying, including resolving minor issues and reporting complex issues.
• Participates in the systematic review and evaluation per the institutional effectiveness model adopted by the College.
• Install, test, and troubleshoot systems. Document updates and methods utilized. Provide solutions, troubleshoot problems, and resolve questions.

• Receive surplus inventory. Document assets. Arrange for disposal. Securely erase data and set to default state.
• Perform other duties as assigned.

Duties of the position require knowledge, skills and abilities:

• Moderate knowledge of multimedia equipment, including equipment capabilities, troubleshooting, and implementation.
• Industry certification(s) in AV technologies is desired.

• Knowledge, troubleshooting, and replacing hardware.
• Strong communication skills, organization, and the ability to serve a wide variety of internal and external customers.
• Perform testing to ensure optimal performance. Do online research through knowledge bases, forums, and other web-based areas to find solutions to technical problems or work directly through vendors.
• Excellent customer service skills and interpersonal skills.
• Excellent oral and written communication skills.
• Ability to handle sensitive and extensive confidential data.
• Problem-solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of the organization.
• Ability to learn and carry out college policies and practices.
• Workload management: Assisting customers while balancing workload to meet the needs of other areas of responsibility.
• Excellent customer service skills which include building and maintaining internal/external customer satisfaction.
• Appreciation of diversity and the benefits of being committed to cultural awareness and sensitivity in the workplace.
• Good working relationships with a diverse array of college employees.
• Effectively carry out work processes to achieve individual and organizational goals.
• Manage personal time and projects wisely; set priorities, make appropriate decisions to complete assigned tasks and solve problems efficiently and in a timely manner.
• Identify and understand issues, challenges, and learning opportunities; be proactive and strategic with solutions
• Communicate promptly and responsively to the needs of the department and college community.

Duties of the position required experience:

• Associates degree from an accredited college or university in information technology, media production, or related program -or- completion of an accredited vocational training program in information technology, media production or related program.
• Four years of experience performing duties such as running audio-visual equipment, providing training, and creating documentation, diagnosis, and troubleshooting, and providing customer or technical support.

OR equivalent education and/or experience.

• Experience with and knowledge of Windows 10 or 11.
• Experience with and knowledge of troubleshooting moderate technical issues and creating documentation.

• Experience with knowledgebase article creation, creating and responding to support requests.

• Successful completion of a criminal history background check

Application Materials & Procedure
Complete application packages must include the following:

• Tacoma Community College application
• Resume & cover letter. In your cover letter indicate how your background and experience meet the qualifications for this position.
• Copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate).