Human Services Assistant

The Fairfax County Community Services Board (CSB) is seeking an experienced human services professional with a positive and "can-do" attitude to join the Business Operations department as a Human Services Assistant.

This advertisement will be used to fill multiple part-time positions that will provide support at the following locations: Herndon Neighborhood Resource Center and James Lee Community Center Mondays, Wednesdays, and Fridays or Hybla Valley Community Center and James Lee Community Center on Tuesdays, Wednesdays, and Thursdays. Scheduled hours are 9:00am to 5:30pm, with Wednesdays being half days.

Front desk duties include executing the CSB check-in and check-out procedures using the electronic health record (EHR); scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification; fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner; and assessing for level of risk or emergency intervention; opening and closing program assignments in the EHR; updating financial and demographic information required in all client profiles in the EHR and processing payments.

Back-office duties include verifying insurance coverage; monitoring, researching, arranging, and conducting annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set.

The successful individual will possess the ability to communicate clearly and concisely orally and in writing; multi-task; prioritize work; and must be detail oriented, accurate in data entry, organized, possess excellent customer service skills, and able to work in a fast-paced team environment. Protects individuals' confidentiality using existing state, local, and federal policies, and procedures. Maintains expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software. You will be required to work evenings.

Note: Part-time merit positions for 20 hours per week. Eligible for all County benefits and for health benefits at part-time premium rates.

Here are some of additional benefits CSB employees enjoy:

• The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and CSB recognizes that staff competence speaking a variety of languages is necessary to meet client needs. We encourage candidate's bilingual in English and a foreign language to apply. A foreign language skills stipend of up to $1,300/year (full-time) may be given for qualified bi-lingual employees.
• The CSB provides clinical supervision for employees who are registered as licensed eligible mental health in one of the following areas: Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Clinical Psychologist, Licensed Marriage and Family Therapist, Licensed Substance Abuse Treatment Practitioner or Clinical Nurse Specialist.
• To find out more about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.

• Assists professional staff with specific routine care management services such as program publicity, routine/limited service eligibility determination, intake/history client interviews, language translations, interpretations of health information and services, and administration and scoring of diagnostic tests;
• Maintains/updates information on available human services and obtains information on new services;
• Maintains resource library and assists clients with use of library;
• Collects and presents information regarding client dissatisfaction or misuse of services;
• Collects, formats and presents program statistics for reports and program assessments;
• Teaches, interprets and/or assists with conducting health information classes.

• Knowledge of the basic principles of human behavior;
• Knowledge of word processing and data management programs (Excel, survey software)
• Ability to communicate effectively to clients;
• Ability to organize information and records;
• Ability to communicate in written format;

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).

NECESSARY SPECIAL REQUIREMENTS:

• The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.
• This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

• 1 year of experience in behavioral health setting.
• 1 year of experience and working knowledge of Electronic Health Records.
• 1 year of experience and familiarity with HIPAA rules and regulations.
• 2 years of experience providing direct customer services.
• At least 2 years of front-line customer services experience to include responding to internal customer inquiries fac-to-face, by telephone, and in writing.
• Excellent computer skills and proficiency in the use of various office computers software's such as Microsoft Outlook, Word, Excel, and Power Point.
• Experience working independently with minimum supervision in a fast-paced, collaborative team environment with a strong commitment to customer service.
• Experience with effectively communicating with diverse bilingual/multi-lingual populations.