Service Desk Agent in Salt Lake City, UT

What success looks like in this role:

• Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Assists end users in navigating the Mortgage submission process
• Identify errors in Mortgage submissions
• Understand the end to end process of Mortgage applications
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for internal and external customers for up to 3 service desks.
• This role has the possibility of being moved between those 3 desks at any time throughout the day.
• Escalates complex problems to higher level of expertise within organization.
• Monitor installed systems, identify problems, and take corrective action
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking.

You will be successful in this role if you have:

• 6 months of IT Service Desk experience
• Working knowledge of data and voice network concepts
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications
• Understanding of Active Directory to unlock and reset passwords.
• Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Must be US based
• Must be able to pass background screen and drug test

***MUST BE ONSITE 3 days a week in Salt Lake City

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.