Solution Engineering - Manager/Sr Manager, Director, Senior Director

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Job Titles: Manager, Senior Manager, Director, Senior Director, Solution Engineering, Small & Growth Business
Locations: Atlanta, New York, San Francisco, Chicago, (Office Flexible)

Do you want to be part of an outstanding team that is selling into the SMBs of the future?!
Come join the Salesforce SMB Solution Engineering leadership org. Through collaboration with the customer, the Product teams, and Professional Services, Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways.

• The Solution Engineering organization is organized into several smaller teams based on the products they are selling, or the industry/vertical they are selling into aligning with the sales teams.
• In addition, we have Core Teams that sell the entire Salesforce Platform while our Co Prime teams specialize in a specific cloud solution including but not limited to: Agentforce, Data Cloud, Marketing Cloud, Service Cloud, Commerce Cloud, and more.
• We hire based on skills/experience and are open to hiring at all levels for the right candidate.

Your Mission as a Solutions Engineering Pre-Sales Leader

In this influential role, you will:

• Lead Transformation Efforts: Guide customers through their digital transformation journeys, offering strategic counsel on adoption and achieving long-term success.
• Inspire and Develop a High-Performing Team: Build, nurture, and grow a diverse and multidisciplinary team of Solution Engineers with complementary skills and expertise.
• Collaborate for Success: Partner closely with Sales leadership to craft and deliver compelling value propositions that resonate with customer needs across a range of industries.
• Shape Solutions: Ensure your team designs and demonstrates impactful solutions aligned to customer success, showcasing the power and potential of Salesforce technologies.
• Foster Growth and Innovation: Develop innovative go-to-market strategies, drive organisational productivity, and champion cross-functional collaboration to achieve strategic goals.
• Champion Salesforce Values: Embody Salesforce's core values in every aspect of your leadership, serving as a role model for your team and the wider organisation.

Key Responsibilities

• Partner with Sales leadership to communicate and deliver Salesforce's transformational value proposition.
• Drive a mindset shift beyond technical discussions to focus on transformation, innovation, and long-term impact.
• Lead and manage a diverse Solutions Engineering team, ensuring a balance of skills and perspectives to meet customer needs effectively.
• Collaborate with Sales to create and execute growth plans that align with Salesforce's strategic vision.
• Attract, develop, and retain top-tier talent, creating a culture of performance, innovation, and career growth.
• Develop and scale organizational programs to enhance team productivity, expertise, and collaboration.
• Represent Salesforce at the highest levels, engaging with customers and stakeholders through thought leadership and strategic discussions.
• Support customer engagements by facilitating discussions at both the CIO level and deep technical conversations with Heads of Architecture.
• Continuously evaluate and evolve team capabilities to meet emerging market and customer needs.

Skills and Experience:
Leadership and Strategy:

• 10+ years of experience in a leadership role within strategy, management consulting, or sales organizations, with expertise in pre-sales, sales, and project delivery.
• Demonstrated ability to build and manage high-performing teams while fostering a collaborative, innovative culture.

Industry-Focused Solution Leadership:

• Develop and lead a team of solution engineers specialising in manufacturing, automotive, utilities, energy, and retail industries, delivering tailored, innovative Salesforce solutions that address sector-specific challenges and opportunities.

Strategic Industry Domain Knowledge:

• Partner with sales, product, and engineering teams to align Salesforce's industry cloud offerings and technologies with customer goals, driving adoption and measurable business outcomes across these key verticals.

Customer-Centric Approach:

• Strong track record of engaging C-level executives and influencing their transformation agendas.
• Experience selling and delivering solutions at the executive level, with a focus on value and outcomes.

Technical Expertise:

• Strong understanding of cloud computing technologies and the ability to articulate their business benefits clearly
• Proficiency in IT architecture, enterprise applications, and business process integration.

Transformation Mindset:

• Deep knowledge of design thinking and human-centred approaches to innovation and problem-solving.
• A passion for technology, innovation, and driving continuous improvement.

Operational Excellence:

• Strong analytical and negotiation skills, particularly when engaging at the C-level.
• Proven ability to deliver revenue targets while maintaining a focus on team development and growth.

Personal Attributes
Exceptional communication and presentation skills, both written and verbal.
A forward-thinking and strategic mindset with a focus on execution and delivering measurable outcomes.
Ability to evaluate and reshape existing teams while mentoring and inspiring individuals to achieve their potential.
Skilled at balancing strategic vision with attention to detail and operational execution

Your Impact:

• Present CRM solutions to a business or technical audience.
• Support the Solution Engineering and Sales teams by providing guidance on sales strategies, approaches to solve specific problems, as well as a represent their team's needs to the executive staff.
• Communicate and strategize with Sales Leadership on how best to address the region to drive customer success and closed deals.
• Allocate resources across your region to maximize impact.
• Act as a sounding board for their team, being someone who SE's feel comfortable bringing challenges to and working through a solution.
• Set a culture within your team that makes your SE's excited to come to work each day because they feel supported, that they are growing professionally and enjoy each other's success

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