Housing Representative - Program Representative

Housing Representative - Program Representative

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 650 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Starting Pay (for this role): $25.75 per hour
• Casual work environment
• 4 weeks of Paid Time Off
• Medical, Dental, and Vision insurance
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays (includes one floating holiday)
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K after 6 months of employment - whether you participate on your own or not
• Great co-workers and a great mission with an outstanding Community Action Agency
• 37.5 hour work week (paid for 40) - schedule: M-F 9:00am-5:00pm in our downtown Lowell office

As part of the Leased Housing team, the Housing Representative - Program Representative provides information and assistance to leased housing program participants with regards to eligibility and program requirements.

~If you have worked in customer service in fast paced environments that requires good time management skills, then this job is for you!

~If you have worked in banking, rental assistance or leased housing, at a front desk or performing quality and compliance work that requires strong attention to detail, this job is for you!

Training will be provided to candidates that have the willingness to learn and make a difference in people's lives.

The ideal candidate for this role will have the following:

• High School Diploma or Equivalent
• Excellent customer service and communication skills
• Strong organizational skills, timeliness and accuracy
• Good attention to detail
• Strong sense of urgency and time management skills
• Ability to multitask efficiently
• Familiarity with computers and data entry
• Prior related experience preferred
• Desire to work with low income, culturally diverse, and at-risk families and individuals
• Ability to maintain confidentiality
• Ability to meet deadlines and work under pressure
• Bi-lingual skills (English/Spanish or English/Khmer) preferred
• Familiarity with housing regulations is a plus

Responsibilities include:

• Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns
• Screen client inquiries for eligibility
• Check to ensure that appropriate changes are made to resolve client concerns:
  
  
  
  • Re-certifications/Lease-ups
  • Annual and interim income adjustments
  • Changes in family composition/Change of address
  • Move-outs/Transfers/Inspections
  
  
  
  

• Maintaining client caseload as well as appropriate documentation ensuring compliance with program regulations
• Explain program requirements, regulations and procedures to applicants, participants and owners

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.