New

Digital Courseware Sales Associate (Wage)

The Rector & Visitors of the University of Virginia
$18.00 Hourly
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Jan 22, 2025
The Digital Course Materials Sales Associate will play a critical role in supporting the timely and efficient delivery of digital course materials to students and faculty. The associate will work closely with various departments to troubleshoot issues, manage communications, and contribute to a positive digital learning environment. Duties/Responsiblities: Coordinate the delivery of digital course materials to students and faculty through the institution's learning management system (LMS) Manage and respond to emails related to digital course materials, ensuring timely, accurate, and professional communication. Maintain a student-first attitude and taking extra steps to find solutions for both students and professors. Troubleshoot technical issues related to digital source content, working with internal and external partners to resolve problems quickly. Monitor and track the status of digital course materials orders, ensuring materials are delivered and accessible before the start of each academic terms. Maintain up to date knowledge of digital course materials platforms, e-textbooks, and other related technologies. Provide training and support to faculty and students on how to access and utilize digital resources effectively. Maintain accurate records and documentation related to digital course materials processes and communications. In addition to the above job responsibilities, other duties may be assigned. Qualifications and Working Conditions: Excellent written and verbal communication skills Ability to manage multiple tasks with attention to detail and accuracy. Will require evening and weekend hours during peak academic periods. In person only position. Preferred Qualifications * Prior experience in customer service, technical support. * Familiarity with digital learning platforms. Position Compensation: $18.00 Hourly Anticipated Work Hours - 24-29 Hours/Week This is a wage position which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029 To apply, please submit an application online at https://jobs.virginia.edu and attach a current resume. Search on requisition number: R0069052. The University will perform background checks on all new hires prior to employment. Questions related to the application process may be directed to Brandi Shifflett, Sr HR Specialist at brc2s@virginia.edu. MINIMUM REQUIREMENTS Education: High school diploma Experience: Four years of experience. Licensure: None PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.