Sr. Specialist, Social Impact

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Sr. Specialist, Social Impact supporting Corporate Giving, you will be trusted to help maintain the integrity of the Alcon Cares' donation programs by reviewing and processing donation requests, with a primary focus on the Patient Assistance Program, including leading the program and tracking the program's budget impact. Additionally, you will support the Medical Missions program administratively.

In this role, a typical day will include:

• Supports overall donation request processes efficiently and effectively, by reviewing Patient Assistance Program requests and Medical Mission program requests.
• Communicates with patients, providers, and NGO partners; answering questions and keeping them informed of request status
• Manages workload independently and completes tasks in a timely manner
• Ensures key activities are implemented in a timely manner and that all activities are prioritized in line with strategic focus
• Measure and report donation impact and program successes
• Interact regularly with the following key stakeholders: Non-Governmental Organization (NGO) partners, doctors, patients, customer service, and Sales & Operations Planning (S&OP).

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs).
• The ability to fluently read, write, understand and communicate in English.
• 2 Years of Relevant Experience.
• Ability to conduct high-volume inbound/outbound patient and provider phone calls.
• Exhibits strong emotional intelligence, particularly when supporting and speaking with a diverse array of patients and customers.
• Proficient with Salesforce and SAP for order entry.
• Ability to work independently and collaboratively in a team environment.
• Detail-oriented with strong organizational and time-management skills, including ability to work within tight deadlines.
• Possesses strategic and analytical thinking skills.
• Communicates effectively (listening, presentation skills, written communication.
• Prior experience with grants management and an understanding of the regulations and laws governing interactions with non-profit organizations and customers is a plus.

HOW YOU CAN THRIVE AT ALCON:

• Join Alcon's mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

Alcon Careers

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.