Intake Specialist
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![]() United States, Massachusetts, Southbridge | |
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Exemption Status: Non-ExemptSchedule Details: Monday, Thursday, Tuesday, WednesdayScheduled Hours: 11:00am-8:00pmShift: 2 - Evening Shift, 10 Hours (United States of America)Hours: 40Cost Center: 25080 - 4263 Outpatient Mental Health SvcsThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a CaregiverAt UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Reporting to the Operations Manager, the Intake Specialist performs the day-to-day clerical functions needed to support theclinical operations of the department. This includes, but not limited to, heavy telephone intake, patient registration, booking appointments, obtaining client data, identification, and insurance cards, typing correspondence, and managing phone & foot traffic, monitoring, tracking, troubleshooting, and resolving problematic issues to ensure accuracy and completeness of patient accounts. Adheres to Managed Care Insurance requirements & procedures. Responsible for verifying and/or obtaining initial authorizations for services for new patients and verifying authorizations & current insurance coverage for existing patients. He/she responds to & resolves billing and insurance related inquiries from clients, therapists, and doctors to ensure all necessary authorizations are in place and accurate. He/she researches and follows-up on outstanding problematic accounts to expedite collection activities. He/she reviews and processes all necessary Prior Approval forms and tracks their status. He/she is also responsible for the verification of charge entry and Revs. He/she will monitor and correct Clinician and Provider charge entry as well as enter missing Diagnosis as needed. This position participates fully in shared office tasks, including but not limited to: receiving visitors, scheduling appointments, reception duties and filing. Provides back-up coverage for other support staff and assists with coverage for other sites as needed. The Intake Specialist is required to collect co-payments, open and close a cash drawer, and balance his/her drawer on a daily basis. He/she is required to work with patients to book follow up appointments and with clinicians to reschedule or cancel patients when requested. Attends all staff meetings & trainings. He/she assists in the training of new personnel, and any other task as requested by Operations Manager. I. Major Responsibilities: Standard Staffing Level Responsibilities: All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Preferred: Experience/Skills: Preferred: Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: On-the-job time is spent in the following physical activities: This job requires that weight be lifted, or force be exerted: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible. |