Intake Specialist

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Understands and operates completely the clinic's multi-line telephone system and processes the front desk accordingly
2. Has sufficient knowledge to provide coverage for other members of the Business office.
3. Takes accurate telephone messages and demonstrates good judgment in screening and routing calls.
4. Demonstrates a complete understanding & ability to apply client registration policies & procedures.
5.Routinely follows through on scheduling change requests including but not limited to blocks due to time off or meetings, schedule time changes from providers.
6. Routinely contacts patients with any changes or cancellations to appointments and follows-up as needed.
7. Provides prompt, courteous, and accurate customer service with patients, co-workers, and administration
8. Supports administration in enforcing hospital policies and procedures.
9. Shows initiative-anticipates what needs to be done and takes action.
10. Reviews Hippa rules and required paperwork; verifies proper release is on file; obtains all signatures needed for medical records.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma with emphasis on business related courses.
2. One year advanced education and training in the business/secretarial/medical field or equivalent experience.

Preferred:
1. Bi-lingual in English and Spanish is a plus

Experience/Skills:
Required:
1. At least 2 years of office experience.
2. Included in such experience must be typing 40 wpm and handling high volume telephones.
3. Must be able to multitask and maintain a calm demeanor.
4. Must possess a sound knowledge of business systems and office procedures.
5. Excellent customer service skills.
6. Must be a team player.

Preferred:
1. Meditech and Allscripts a plus.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

On-the-job time is spent in the following physical activities:
1. Stand - 1/3 to 2/3
2. Walk - 1/3 to 2/3
3. Sit - 2/3
4. Talk or hear - 2/3
5. Uses hands to finger, handle or feel - 2/3
6. Push/pull - 1/3
7. Stoop, kneel, crouch or crawl - 1/3
8. Reach with hands and arms - 1/3

This job requires that weight be lifted, or force be exerted:
1. Up to 10 pounds - 2/3
2. Up to 25 pounds - 1/3

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.