EPIC INSTALL- PROJECT MANAGER (HYBRID) - PACIFIC TIME & HAWAII TIME ZONES ONLY

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview -

*** Seeking candidates who currently live in Hawaii or Candidates who reside in Pacific Time who are willing to work in HST and travel as needed to Ohau / Honolulu up to 50%*****

The Project Manager supports the mission of OCHIN by providing project leadership for any assigned projects, which could include EHR implementations, third party vendor implementations, Epic enhancements, or internal technical projects. Project Managers scope, plan, oversee, track progress, identify and create risk mitigation plans, and ultimately own the success of all projects they are staffed to.

The Project Manager serves as the main point of contact for member management during any member focused project. They are focused on assuring member satisfaction with the install experience, may travel on site for key events, and are responsible for fostering a strong relationship that builds a foundational trust in the OCHIN partnership.

A successful project manager is organized, detail oriented, a clear communicator, can build strong relationships across teams, is a trusted partner to members, and is able to influence without direct authority. This role regularly reports updates to, and consults with, upper management to ensure projects remain on track, KPIs are met, and risks are properly understood and mitigated.

Essential Duties

• Scoping and requirements gathering for assigned projects
• Build, manage, and organize appropriate project plans for any assigned projects
• Develop, maintain, and revise all project materials
• Track progress of projects and ensure all milestones and timelines are met, quickly identifying and escalating any risks to meeting these milestones and timelines
• Collaborate and negotiate with project sponsors and other stakeholders on project management strategy, timeframes, and specific outcomes to be achieved
• Identify relevant stakeholders and build communication strategies to ensure project deliverables are on time, within budget, and meet desired outcome metrics
• Provide coordination among multiple parties who may be participating in technical projects (vendors, OCHIN, members, and external partners) to bring alignment and shared understandings of project scope, timelines, milestones, and expectations.
• Employ change management strategies and tactics
• Work closely with project sponsors, OCHIN management, and other stakeholders to ensure that projects and project tactics align with OCHIN's strategic goals
• Provide excellent customer service to members and to other external and internal project stakeholders
• Build strong customer relationship with OCHIN members and serve as at trusted partner
• Assist in establishing and maintaining organizational project management methodology and procedures
• Collaborate on process improvements within team and participate in process improvement efforts
• Coordinate with partner site project managers to obtain necessary information, data, and input to achieve on-time member set-up goals
• Participate in organizational strategic planning and alignment with resulting goals and tactics
• Efficiently and effectively run internal and member facing meetings, assuring follow-ups are captured and deliverables completed, to drive progress toward project completion
• Other duties as assigned
• 25-50% Travel required to Hawaii

*** Seeking candidates who currently live in Hawaii or Candidates who reside in Pacific Time who are willing to work in HST and travel as needed to Ohau / Honolulu up to 50%*****

• Bachelor's Degree (Business, Healthcare, Health Informatics preferred) or a combination of college education and 5-7 years of relevant experience
• Experience with a minimum of 3-Epic implementations is preferred
• Minimum 2 years of experience in complex project coordination or management, preferably in a healthcare and/or IT setting, including 2,000+ hours leading and managing projects
• Experience with community care network or community healthcare desired
• Proven success in internal and external communication and relationship management with all levels from administrative to executive
• Technical aptitude to fully understand and gain the necessary system knowledge required to effectively collaborate with members and team members on any project assigned
• Proficiency in Smartsheet, Microsoft Project or similar system preferred
• Strong analytical, problem-solving and analytical thinking skills
• For this fully remote position, ideal candidate will have experience working with fully remote project teams and leading projects to successful completion
• Strong potential for self-direction/self-management skills with the ability to work independently and effectively as a sole contributor and as part of a team
• PMP/CAPM certification, or equivalent experience leading EHR implementations is preferred
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• This position is hybrid - will likely required 5-6 site visits during system implementation; may require additional onsite or availability for 3-weeks during go live and a few days onsite post go live. In total, about 12 weeks onsite over a 24 month period.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint:

The minimum - midpoint representing the average pay in a national market scope for this position (min-$81,669 - mid-$106,170). Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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