Customer Consultant - Inbound

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career in a WEC Energy Group Care Center may be a fit for you!

We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Full-Time) in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.

We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.

This position has a direct impact on the energy that people in our communities use every day.

The Full -Time Customer Consultant is responsible for:

• Receiving all incoming gas, electric, and steam contacts from customers
• Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
• Processing on and off orders, reconnections, trouble calls, and gas emergency calls.
• Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
• Perform special assignments as needed
• The Care Centers operate 24/7 to ensure customers have energy related solutions
• We offer a competitive salary, starting at $24.18/hour.
• Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends

Tentative Start Date: 03/17/2025

• One year customer contact or call center experience preferred.
• Computer experience is preferred.

Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate's ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM). Suggested Preparation: None.

Customer Care Center Structured Interview (CARECTR): Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills. Suggested Preparation: Review of the competencies and associated definitions (obtained from the posting or the HR Consultant listed on the posting). Practice answering questions about your experiences relating to the competencies.