Lead Leased Housing Program Representative

Lead Leased Housing Program Representative

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees dedicated to reducing barriers and creating opportunities for low-income individuals and families.

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Starting Pay (for this role): $29.90 per hour
• Casual work environment
• 4 weeks of Paid Time Off
• Medical, Dental, and Vision Insurance
• Paid Life Insurance
• Tuition reimbursement
• 13 paid holidays (12 scheduled & 1 floating)
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K retirement account after 6 months of service whether you participate on your own or not
• Great co-workers and a great mission with an outstanding Community Action Agency

We are seeking a Lead Leased Housing Program Representative who will be responsible for providing information and assistance to participants of the Housing Choice Voucher Program and housing providers concerning eligibility and program requirements, the provision of services, and (subsidy) administration. The position maintains a (participant) caseload and the corresponding documentation in compliance with program regulations. The position supports the mission and objectives of the Leased Housing programs through the delivery of professional and knowledgeable services to the community.

Duties and Responsibilities:

• Oversee Leased Housing Program Representatives
• Assist with program orientation and on-going compliance training of program reps
• Monitor quality assurance and compliance in collaboration with Manager of Quality and Compliance
• Participate in weekly and monthly supervision meetings with Program Reps and Program Director
• Assist Participants and Housing Providers with all procedures necessary in maintaining their program participation, including recertifications, relocation and leasing, processing timely rent increase requests, annual and interim income adjustments, changes in family composition, transfers, and other policies or procedures in compliance with EOHLC Admin Plan and CTI policies
• Educate program participants and housing providers as to the respective responsibilities, regulations and obligations under the program requirements and fair housing laws to avoid violations, damage to property or other issues that could result in eviction, loss of funding eligibility or program participation. Participate in informal hearings to support participant's participation and tenancy
• Explain program requirements, regulations and procedures to participants and housing providers, as needed
• Implement and ensure compliance with regulations, policies, and procedures specific to each Leased Housing program
• Maintain 6-tab tenant files, program documentation, active participant caseload, monitor and track documentation in accordance with policies and procedures and as prescribed by EOHLC Administration Plan and HUD Regulations
• Enter required data into program database to meet required deadlines
• Monitor compliance by all parties and follow up on, any/or all program violations in accordance with the EOHLC Administrative Plan
• Initiate and process participant terminations for failure to comply with program regulations, prepare paperwork and participate in informal hearing process

Basic Qualifications:

• High School Diploma or equivalent required
• 2-4 years previous related experience required. Ability to organize details and process information with high degree of accuracy. Timeliness and accuracy are skills essential to this position
• Familiarity with HUD/EOHLC housing program regulations and eligibility requirements preferred
• Excellent organizational skills with the ability to manage on-going projects concurrently
• Collect and analyze financial and other data following guidelines to determine eligibility
• Proficiency in math, Microsoft Office or similar technology required
• Sensitivity to the needs of diverse, low income populations. Demonstrated ability to handle emotionally stressful situations and manage conflict
• Ability to manage several tasks at once
• Effective customer service, interpersonal and communications skills both verbal and written
• Required to attend all EIV Workshops, Tracker and EOHLC trainings that relate to the administration of the department functions

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.