New

Customer Service Representative

Ampcus, Inc
United States, Ohio, Cleveland
Jan 22, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Service Representative Location(s): Cleveland, OH The Representative is expected to work independently with moderate supervision from the manager and assistance from the more senior team members. They will work with other members of the Contract Change Team to provide timely, efficient, and accurate service to policyholders, agents, and employees of related service teams. Primary Responsibilities: Pick up box/boxes of policy contracts daily from mailroom. CSR will need to then access the policy records through our mainframe systems. Review the paper policy contract to ensure accuracy against the data we have on file (Name, face amounts, riders & premium amounts). If all data is accurate, CSR will place policy pages in binding folder, and bind the contract in the binding machine. CSR will then access requests through a specific work queue to print the cover letter and close the work item. If there are any discrepancies, the CSR will need to notate inaccuracies in system and send an email to the original processing analysts to make adjustments. Maintain a focus of high quality and production. Ensure binders and envelopes do not deplete, advise manager when additional supplies are needed. Qualifications: Accountable, ethical, good decision making ability. Strong written and verbal communication skills required. Good computer skills and ability to multitask. Training & Development: Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the role and expectations. Coaching and feedback is provided to help you gain the necessary skills to be successful. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.