New

Change Management Lead

TEKsystems
$75.00 - $85.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Rhode Island, Johnston
Jan 22, 2025
Description The Claims Department is seeking a Program & Change Management Lead. This position reports to the Head of the Claim Business Transformation and provides expertise in managing large-scale transformational initiatives. In addition to driving strategic outcomes and implementing significant business process and technology changes, impacting both the claims department, others in the organization and external third parties. This role will focus heavily on change management, project execution, and stakeholder engagement. The ideal candidate will have a proven history successfully collaborating with agile teams orchestrating a hybrid execution style. We are looking for someone who is innovative, self-driven, results-oriented, and excited to lead transformative projects ensuring alignment with strategic objectives and value realization of expected benefits. Responsibilities include: Project Leadership, Planning and Strategy: Establish a robust program/project structure with clear ownership and accountability, which facilitates organizational alignment, streamlined decision-making and effective communication. Cultivate strong relationships for leadership, portfolio program manager, product owners and other internal stakeholder to define, clarify and control project scope, objectives and resolve conflicts. Develop, maintain, and manage comprehensive project plans in Workfront for each of the department-level projects, including timelines, detailed work breakdowns and dependencies. Develop and integrate methods to track and report key performance indicators (KPIs) within planning and execution activities to assess benefit realization and project success. Partner with the Finance Business Partner and Portfolio Program Manager to track and report project budgets and expenses. Facilitate cross-departmental and initiative collaboration and planning to ensure effective execution of department priorities including all process, people, and technology changes. Provide regular transparent and accurate updates and status reports on project progress, changes, decisions needed, risks, or issues. Adhere to all FM execution standards and apply appropriate project management methodologies (Agile, Waterfall, or hybrid) to optimize project execution and delivery. Team Leadership and Coaching: Establish clear roles, responsibilities, and accountability within the project team, decision makers and related initiatives. Lead, coach, and inspire project teams, fostering an environment of continuous improvement psychological safety and development. Implement performance metrics to monitor team efficiency and project outcomes, ensuring alignment with project goals. Change Management: Develop and implement an overall clams change strategy and plan that aligns with the claims communication strategy to drive readiness and adoption. Lead change management activities (in coordination with the Claims Communications Consultant) with a focus on leadership enablement, training, communications, implementation planning, and resistance management. Gather feedback from impacted audience to diagnosis issues with change execution and inform corrective actions. Risk and Issue Management: Identify, analyze, and mitigate project risks proactively to minimize their impact on project timelines and outcomes. Drive processes to track, escalate, and resolve issues promptly to ensure minimal disruption to project progress. Develop and implement contingency plans to address potential project challenges and ensure continuity. Evaluation and Project Transition: Conduct thorough post-project evaluations to gather feedback, assess project success, and identify areas for improvement. Document lessons learned and best practices to inform future projects and drive continuous improvement. Continually measure and report the success of our project execution, change adoption efforts using analytics Manage the smooth closeout and transition of the project to the business, ensuring all deliverables are completed, documentation is finalized, and a thorough handover is conducted. Additional Skills & Qualifications* Experience: 7-10 years of experience in program and project management with experience leading large transformational initiatives. 3-5 years of experience in change management execution Proven history of collaborating with agile teams and hybrid execution. Proven ability to perform well under pressure, managing high demand and tight deadlines. Experience working with global teams and Executive Leadership. Skilled in developing and managing comprehensive project plans leveraging Project Management software (i.e., Workfront) Strong relationship-building with leadership and internal stakeholders. Bachelor's degree required, MS or MBA a strong plus. Change Management qualifications (e.g., ADKAR certification) a plus. Experience with insurance industry, global audiences and claims a plus. Key Skills: Resourceful self-starter with the ability to independently drive progress and adapt in ambiguous situations. Strong networking and influencing skills, particularly in navigating the FM Global organization to coordinate with diverse teams. Ability to quickly grasp new concepts and apply leveraging a consultative skillset. Ability to pivot between strategic thinking to anticipate long-term challenges and tactical execution to effectively address immediate needs. Confident in proposing new ideas and integrating feedback, even under executive scrutiny. Proficient in using standard documentation tools (e.g., Excel, PowerPoint, ADO). Excellent written and verbal communication skills, adaptable to all organizational levels. Strong organizational skills with the ability to multitask and collaborate with diverse stakeholders. Agile, Waterfall, and Hybrid Project Management Methodologies Experience Level* Expert Level Pay and Benefits The pay range for this position is $75.00 - $85.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Johnston,RI. Application Deadline This position will be accepting applications until Jan 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.