New

Enterprise Core Support Manager

TEKsystems
$30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Jan 22, 2025
Description We are looking for a dynamic and motivated Enterprise Core Support Manager to join our Service Management Office (SMO) within the Information Technology & Services (EITS) department. This role is pivotal in enhancing healthcare delivery efficiency through technology solutions, focusing on optimizing processes and systems that directly impact healthcare operations. Key Responsibilities: Business Requirements & Analysis: Collaborate with healthcare professionals to gather, document, and analyze business requirements using ITIL 4 methodologies. Evaluate current IT systems and workflows to identify improvement opportunities. Technology Solutions Design: Develop functional specifications and business requirements documents for new technology solutions that support healthcare objectives. Data & Decision Support: Conduct data analysis to inform decision-making and assist in strategic planning. Ensure best practices are followed using ITIL 4 methodologies. Cross-Department Collaboration: Facilitate communication between IT teams and healthcare departments to ensure technology solutions align with business needs and objectives. Solution Implementation: Participate in the design, testing, and implementation of new digital technologies and systems. Ensure projects follow ITIL 4's iterative feedback approach to meet business goals. Performance Monitoring & Continuous Improvement: Monitor and evaluate the performance of implemented solutions. Use ITIL's continual improvement practices to ensure technology systems meet business objectives and enhance healthcare delivery. Training & Support: Provide training and ongoing support to end-users on ITIL 4 processes, such as Incident, Request, and Knowledge Management. Emphasize the importance of Service Level and Operational Level Agreements. Industry Knowledge & Development: Stay informed about trends and advancements in healthcare IT, ITIL 4 practices, and certifications to enhance the department's capabilities. Ticket Quality Management: Support department managers in reviewing and improving ticket quality, identifying areas for improvement, and translating these improvements into actionable business requirements. Enterprise Service Desk & Staff Supervision: Assist in the operation of the Enterprise Service Desk as needed. Supervise, monitor, and mentor staff to ensure high-quality service and performance standards. Budget & Resource Planning: Direct the preparation of departmental budgets in collaboration with other managers. Assist in cost estimation for current and proposed projects, accounting for equipment and resource needs. Documentation Standards: Establish, review, and maintain documentation standards, including the control and development of forms. Other Duties: Perform other duties and special projects as assigned. Qualifications: Education & Experience: Bachelor's Degree in Information Technology, Healthcare Administration, Business Administration, or a related field. Minimum of 5 years of relevant experience in administration, office management, methods analysis, systems analysis, and documentation, with at least 2 years in a business analyst or systems analyst role within a healthcare setting. Certifications: Certification in ITIL 4 (or similar) is strongly preferred. Other relevant certifications in healthcare IT or service management are a plus. Skills and Abilities: Proven ability to work independently and as part of a fast-moving, collaborative team. Advanced knowledge of IT infrastructure, network, and desktop environments. Strong analytical and problem-solving skills, especially in the context of healthcare IT solutions. Experience with ITIL 4 practices, particularly in Service Level Management, Incident Management, and Request Management. Ability to translate technical information to non-technical stakeholders and vice versa. Strong communication skills, both written and verbal, with the ability to present complex ideas clearly. Special Equipment/Machines Operated: General office equipment (computer, scanner, printer, phones). Physical & Environmental Requirements: Ability to work in an office environment. May require occasional travel to other facilities or locations. Note: This position may require additional duties or adjustments based on the needs of the department or organization. Skills Project management, Support, Help desk, Application support, Help desk support, Customer service, Management skills Top Skills Details Project management,Support,Help desk,Application support,Help desk support,Customer service,Management skills Additional Skills & Qualifications Skills and Abilities: Proven ability to work independently and as part of a fast-moving, collaborative team. Advanced knowledge of IT infrastructure, network, and desktop environments. Strong analytical and problem-solving skills, especially in the context of healthcare IT solutions. Experience with ITIL 4 practices, particularly in Service Level Management, Incident Management, and Request Management. Ability to translate technical information to non-technical stakeholders and vice versa. Strong communication skills, both written and verbal, with the ability to present complex ideas clearly. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $30.00 - $30.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in New York,NY. Application Deadline This position will be accepting applications until Jan 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.