New

Patient Financial Services Counselor

Massachusetts General Hospital
United States, Massachusetts, Boston
15 Parkman Street (Show on map)
Jan 22, 2025
Summary: Responsible for assisting patients in navigating the financial aspects of healthcare services. Provide guidance and support in understanding financial obligations, insurance coverage, and available assistance programs. Does this position require Patient Care? No Essential Functions: Meet with patients or their representatives to explain the financial aspects of their healthcare services, including insurance coverage, copayments, deductibles, and out-of-pocket expenses. -Provide clear and accurate information about available financial assistance programs, eligibility criteria, and application processes. -Assist patients in understanding and completing financial aid applications, ensuring all required documentation is collected and submitted. -Verify patients' insurance coverage, including eligibility, benefits, and pre-authorization requirements. -Collaborate with insurance companies and healthcare providers to obtain necessary authorizations for procedures, treatments, or services. Education High School Diploma or Equivalent required and Bachelor's Degree Health Administration preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in a healthcare financial services or patient advocacy role. 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of healthcare billing and reimbursement processes, insurance plans, and financial assistance programs. - Familiarity with government programs such as Medicaid, Medicare, and Social Security is beneficial. - Strong communication skills, with the ability to explain complex financial concepts in a clear and empathetic manner. - Excellent organizational skills and attention to detail for managing documentation and application processes. - Ability to handle sensitive and confidential information with professionalism and discretion. - Proficiency in using relevant computer software and applications for data entry, documentation, and communication. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.