New

HR Support Center Representative 1

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jan 22, 2025
Summary Responsible for being the primary point of contact for employees and managers, providing timely and accurate information and assistance regarding HR-related inquiries and processes through handling a high volume of calls, emails, and other forms of communication in a professional and customer-focused manner. Essential Functions -Handle incoming calls, emails, and other forms of communication from employees and managers regarding HR-related inquiries, such as benefits, policies, procedures, and general HR information. -Update and maintain employee records in the HRIS (Human Resources Information System) accurately and confidentially. -Provide guidance and assistance to employees and managers on HR processes and procedures, including onboarding, employee relations, performance management, benefits enrollment, leave administration, and other HR programs. -Investigate and troubleshoot HR-related issues raised by employees or managers, such as payroll discrepancies, benefits inquiries, and system access problems. -Maintain accurate and organized documentation of employee inquiries, issues, and resolutions. -Disseminate HR policies, procedures, and updates to employees and managers. Education High School Diploma or Equivalent required Experience Customer Service/Call Center Experience 1-2 years required and Human Resources Experience 0-1 year preferred Knowledge, Skills and Abilities - Knowledge of HR policies, procedures, and best practices is beneficial. - Strong communication skills, both written and verbal, with the ability to articulate information clearly and concisely. - Excellent customer service and interpersonal skills, with a strong focus on providing exceptional support to employees and managers. - Proficient computer skills, including experience with HRIS or similar systems, Microsoft Office, and call center software. - Demonstrated problem-solving skills and the ability to think quickly and effectively in a fast-paced environment. - Strong organizational skills with the ability to prioritize tasks and meet deadlines. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.