Application Support Analyst

The Ohio Turnpike is seeking an experienced Application Support Analyst at our Administration Building. If you want to accelerate your career growth, you need to stop thinking about today. Instead, think year one and beyond. Bring your talents and goals to one of Northern Ohio's vital resources and join the future of transportation. If you are interested, here's what we can offer you:

• Salary range from $77,821.64 - $94,593.46 annually
• Excellent pension, and health care benefits
• Paid leave and holidays
• Growth and advancement
• Educational assistance and reimbursement

The Ohio Turnpike & Infrastructure Commission provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Duties

• Evaluate, install, test and maintain Commission line of business (LOB) applications.
• Assist with the maintenance, backup and restoration data applications and databases, including database tuning and availability management.
• Participate in pre-installation planning and monitor performance of LOB application modifications; evaluate and implement vendor software releases.
• Provide technical assistance to end users; assist various departments with technology problems/projects.
• Analyze and resolve software problems and interface with vendors to resolve issues.
• Assist in design, creation and maintenance of interfaces to LOB applications, including writing programs/routines to interact with Commission LOB applications.
• Test and debug all new and/or modified programs prior to being placed in production; document all newly written programs.
• Make recommendations on methods to optimize software/hardware performance;
• Perform any other duties as assigned by the Programming Team Supervisor, Technology Manager or the Chief Information Officer.

Major Worker Characteristics

• Knowledge of computer science; computer hardware and peripheral equipment; functions and capabilities of software systems; high-level language computer programming; computer hardware systems.
• Knowledge of database theory and design, and technology systems testing procedures.
• Ability to comprehend an extensive variety of technical material, troubleshoot and define problems, collect data, establish facts, create action plans, and resolve technical issues.
• Ability to train and assist staff in using hardware and software efficiently.
• Authors and effectively communicates necessary system documentation including technical documentation, standard operating procedures (SOPs), methods of procedure (MOPs), and work aids as needed
• Creates and maintains effective working relationships with a wide diversity of individuals in a variety of circumstances
• Maintains exemplary communication skills both verbally and in writing on complex technical and non-technical matters.
• Assists with and participates in project activities as directed by the project manager.
• Adapts quickly to changes in priorities; prioritizes tasks without direct supervision.
• Is self-motivated, proactive and attentive to detail.
• Maintains security and confidentiality of data and information

Minimum Qualifications

• Completion of an undergraduate core program in computer science or a related field.
• Minimum of three to five years prior experience in application support, database/data systems management.
• Experience with Human Resource Information System (HRIS) or Human Capital Management (HCM) software design, implementation and support .
• Knowledge of .net, SQL, Java and Java scripting languages; experience with Crystal Reports; SQL Reporting Services; Microsoft-Windows Operating Systems; Microsoft Windows Server Operating Systems.
• Prefer experience with data governance practices, data analytics practices and platforms including Power BI, Content Management Systems (CMS) and Enterprise Resource Planning (ERP) systems
• Prefer experience leading HRIS/HCM or ERP software implementation projects
• Experience in dealing with stakeholders at all levels of an organization and in a diversity of disciplines.
• Exceptional interpersonal, oral, and written communication skills required.

Unusual Working Conditions

• The work environment is typically an office setting. Employee may be required to be on-call 24 hours, 7 days a week in order to ensure data systems operation; work involves sitting for prolonged periods of time.