Receptionist

The Receptionist will ensure the delivery of exceptional customer service by self by putting all customers (internal and external) and supporting the company's mission, vision statements. Under general supervision, receives visitors, answers telephone, determines nature of business and responds appropriately.

Routes incoming calls to appropriate personnel.
• Must have solid understanding of company/clinic structure so that proper decisions can be made in routing calls.
• Greets vendors, customers, job applicants and other visitors, and arrange for transportation services, when needed. Displays exceptional customer service and interpersonal skills in all of these interactions.
• Effectively utilizes all technological and automation tools.
• Performs a variety of clerical duties such as typing, filing, mailing, data entry, room reservations, etc.
• Potentially work on special projects as defined.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education Level

• High School Diploma or GED

Job-Related Experience

• Customarily has at least one or more years of demonstrated experience as a receptionist for a large company
• Previous experience with a multi-line switchboard
• Strong interpersonal, communication and people skills; primary focus should be providing customer service and client satisfaction
• Strong organizational skills and ability to handle multiple responsibilities.
• Knowledge of MS Office; Word, Excel, PowerPoint (medical, corporate or health care environment)

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Excellent telephone etiquette
• Proficient in PC word processing software such as Word and spreadsheet software such as Excel
• Good written and oral communication skills
• Excellent organization and detail-oriented skills
• Ability to coordinate and prioritize multiple tasks in a fast-paced environment
• Must work independently, as well as with a team; is willing to pitch in and do what it takes to assist.
• Ability to work under pressure