Assistant Director of Student Success

Ball State University welcomes applications for an Assistant Director of Student Success.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

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Reporting to the Assistant Dean and Director of Student Success, the Assistant Director of Student Success is responsible for developing and implementing programs, partnerships, and resources to support students' academic success and career readiness for our nearly 70 distinct majors in the College of Sciences and Humanities ( CSH) with the goal of increasing student retention and success for our more than 4,000 undergraduate majors. The Assistant Director is responsible for the daily operations of the growing CSH Success Hub that sees more than 2,500 student visits each semester.

Bachelor's degree in psychology, education, sociology, or related field by date of hire.

At least 3 years of experience working in education, nonprofit, or related field.. Experience planning small and large-scale events for a diverse population of stakeholders, such as students, faculty, families, alumni, and/or donors.

Display independent, professional judgment and organizational skills to plan, prioritize, and manage a diverse workload with sensitivity and confidentiality while maintaining accuracy with the many details.
Ability to gather, analyze, and interpret data as well as creatively solve problems.
Ability to work independently as well as collaboratively within a team and assume responsibility for problem-solving.
Strong communication, administrative, and presentation skills.
Resounding commitment to excellence and genuine care for student success.
Proficiency in Microsoft Office, Word, Excel, PowerPoint, and other common software packages.

Master's degree in a related field with at least 2 years of related work experience in higher education or related field.

Knowledge of and experience with student success, admissions, advising, student developmental theory.
Supervisory experience in higher education, especially in student-facing roles.

CSH Student Success Hub Graduate Assistants and Undergraduate Employees ( CSH Success Ambassadors).

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Supports students at programs and events and through individual scheduled and drop-in sessions to discuss areas of concern.

Supports the planning and execution of targeted, innovative and evidence-based programs and services for students aimed at improving student success and retention.

Supports the Assistant Dean to coordinate recruitment and orientation activities including prospective undergraduate student visits, admissions events such as Cardinal Preview Days, and orientation programs.

Coordinates the college's Summer Bridge and Welcome Week activities with our academic departments in collaboration with the Associate Dean and Assistant Dean.

Works with campus partners and stakeholders for cross-departmental student success initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation and reports.

Partners with the CSH Dean's communications team to develop promotional materials, social media collateral, publications and maintain update-to-date content on the CSH Success Hub website.

Partners with CSH communications team to manage the CSH Success Hub's social media and Canvas Community platforms.

Utilizes BSU technology platforms to document student support, track attendance at CSH Success Hub events/programs, conduct student outreach, respond to Navigate alerts, and analyze trends.

Recruits, supervises, and evaluates the activities and performance of CSH Success Hub graduate assistants and undergraduate employees including onboarding, training, assigning and reviewing work in collaboration with the Assistant Dean.

Facilitates the assessment and evaluation of CSH's student retention and success initiatives.

Facilitates the preparation of post-program/event reports and the CSH Success Hub Year-in-Review report.

Works with the CSH Dean's Student Advisory Committee.

Represents the college on select university committees as needed.

Supports the mission, values, and goals of Ball State University and the College of Sciences and Humanities.

Other duties as requested by the Assistant Dean.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.