Associate Principal, Strategic Account Services (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As an Associate Principal, Strategic Account Services you will play a pivotal role in driving the success of our Essentials Pro solutions by leading strategic initiatives, managing strategic client relationships, and guiding cross-functional teams. This position requires a combination of strong leadership, deep industry knowledge, and technical acumen to help our clients optimize their revenue cycle processes while supporting the company's growth objectives.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work on this team:

• Enjoy delivering exceptional customer service to high profile, complex clients
• Passionate about being the protector of revenue
• Be part of a team that is collaborative and likes to have fun along the way

To be qualified for this position you:

• Bachelor's degree in Business, Healthcare Administration, Computer Science, or related field (Master's preferred)
• Minimum 7 years of experience in revenue cycle management, healthcare technology, or a related field
• Proven track record in SaaS solution delivery, client management, and team leadership
• Strong understanding of healthcare regulations, revenue cycle management, and compliance
• Exceptional analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Proficient in project management methodologies and tools
• Familiarity with automation tools, analytics platforms, and healthcare IT systems

You will set yourself apart with:

• Strong Account Management experience in the provider space
• Healthcare Technology Experience
• Proven track record in positively impacting NPS Scores

You will be:

• Developing and executing strategies for deploying Availity solutions to meet client needs
• Collaborating with senior leadership to identify growth opportunities and enhance service delivery
• Creating and owning a Strategic Account plan and any risk mitigation plans
• Partnering with the Sales Executive to oversee contract renewals and drive re-contracting processes
• Serving as the primary strategic contact for key clients, ensuring satisfaction and engagement
• Maintaining frequent engagement with clients
• Co-hosting Annual Business Reviews with Client Success Managers (CSMs)
• Developing strong relationships with C-suite executives and aligning solutions with strategic objectives
• Providing expert guidance and industry insights to clients to drive better outcomes
• Staying abreast of trends, regulations, and best practices in healthcare industry
• Providing insights to guide product enhancements and inform company strategy
• Providing insight into the Product Roadmap
• Identifying opportunities for growth within client accounts
• Participating in Availity-sponsored User Group Meetings and conferences
• Aligning and maintaining multiple client relationships across product streams
• Co-managing escalations and advocate internally for client priorities
• Creating relationship mappings
• Providing status updates on key accounts
• Managing the NPS stakeholder process
• Preparing executive-level presentations and strategic recommendations
• Mentoring and supporting team members in their professional development
• Fostering a culture of innovation, collaboration, and excellence within the team
• Collaborating closely with Sales, Product, and Marketing teams
• Assisting with contracting and invoicing inquiries

Availity culture and benefits:

• Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Recorded Video Pre-Screen
• Video Interview with Hiring Manager
• Video Panel Interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers