Support Tech

POSITION SUMMARY:

We are seeking responsible, self-motivated students to staff our campus-wide IT support services, respond to e-mail inquiries, sort and process work tickets, run routine IT repairs on campus, and help with special projects such as mass installations of software/hardware. The successful candidates will be assigned to work directly with centralized IT management and distributed local IT staff to resolve technology issues in various departments.

DUTIES AND RESPONSIBILITIES:

* Plays an integral role as front-line staff in the IT support operations of the UNM campus by responding to and troubleshooting email, online, and in-person inquiries

* Manages computer lab/classroom systems

* Configures, manages and repairs computers, printers, smartphones, and other devices used by faculty, staff and students

* Provides in-the-field assistance to users with various computer hardware
and software issues

* Utilizes a central ticketing system to communicate with colleagues and resolve issues in conjunction with higher-level IT resources both centrally and within their assigned department

* Assists in maintaining inventory of equipment and supplies

MINIMUM QUALIFICATIONS:

* Exceptional communication and customer service skills with a strong work ethic

* In depth knowledge of Microsoft and/or Mac OS software and services (including operating
systems and productivity software such as Microsoft Office)

* Ability to evaluate and solve information technology problems

* Ability to provide technical guidance and training

* Skill configuring, troubleshooting and repairing personal computer
hardware

WORKING CONDITIONS AND PHYSICAL EFFORT:

o Work is normally performed in a typical interior/office work environment

o Appropriate office attire required

o Limited physical effort required (lifting up to 50 lbs)

o Limited exposure to physical risk

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

PREFERRED
QUALIFICATIONS:

• Available
  at least 20 hours per week, ideally between 8am and 5pm Monday through
  Friday
• Strong
  analytical skills to help staff resolve technical problems
• Previous
  experience in an IT support environment
• Knowledge
  of system management techniques (Microsoft Active Directory
  experience preferred
• Experience
  with Apple (Mac) operating systems and devices
• Genuine
  interest in information technologies and ability to manage the rapid pace
  of change that comes with that industry

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.