Senior Stakeholder Engagement Manager

A Duke Energy commuter vehicle will be provided for this position.

Job Summary

The Senior Public Engagement Manager leads the company's strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance.

Responsibilities

• Creating and managing a strategic engagement plan
• Preparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project information
• Engaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projects
• Participating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the field
• Working with local Government & Community Relations Managers to determine appropriate public engagement strategy
• Organizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc.
• Coordinating the printing and mailing of external communications
• Monitoring property owner inquiries on assigned projects and manage response and documentation
• Leading in the preparation and implementation of public information meetings

Basic Qualifications:

• Bachelor's degree
• In addition to bachelor's degree, five (5) years minimum of related work experience
• In lieu of bachelor's degree AND five (5) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience

Specific Requirements:

• Valid driver's license

Desired Qualifications:

• Prior experience in customer delivery/distribution
• Experience presenting and communicating with external audiences
• Adept at dealing with a variety of individuals and escalated situations
• Excellent written and oral communication skills
• Proficient in principles of project management
• Experience in the utility industry
• Customer-specific experience
• Demonstrated organizational and planning skills
• Demonstrated negotiation experience
• Proficient in Microsoft Office applications
• Community involvement experience in a personal or professional capacity
• Ability to lead cross functional teams
• Demonstrated problem solving and conflict management skills
• Ability to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settings
• Experience in working with community organizations in a professional capacity
• Experience in working with mid-level, senior level management and their support staffs
• Experience with project and event planning
• Previous budget management experience

Working Conditions

• Available for travel and to support after hours events
• Frequent travel to construction sites to meet with crews and customers
• Available to serve in an "on-call" basis
• Field mobility classification - work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.