New

Site IT Support (SIS) Analyst IV

Genesis10
life insurance, 401(k)
United States, Ohio, Huron
Jan 24, 2025
Genesis10 is seeking an IT Support (SIS) Analyst II with our client. This is a 6-month contract position. This role pays $19-26/hour W2 based on experience. This role will be on-site 5 days per week. This role can be located in one of the following locations: Cranberry Twp, PA: Pittsburgh, PA: Oak Creek, WI; Sylmar, CA; Delaware, OH; Huron, OH; or Strongsville, OH. Schedule: Monday-Friday, first shift hours. 40 hours/week. Start and end times are flexible and there is no mandatory OT. Job Description: Individuals in this job position perform work at the entry level within this job family. Site IT Support (SIS) Analyst II are business, function, or process specialists and can be technology generalists or specialists. Demonstrates the ability to clearly express ideas, risks both verbally and written, in a positive and effective manner to their supervisor and team members, and business stakeholders. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the customer needs to support the deliverable. They act within well-defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. Responsibilities: Onsite Technology Support provides in-person assistance to employee end users including: Responds to telephone calls, emails, and personnel requests for technical support. Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems Training users on use of new technology and software Performs pro-active monitoring of client's computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Participates in various IT projects working with internal and external teams. Support a small site(s) within the country - oversight of up to 200 IT end users, no direct reports Requirements: A 4-year degree in Computer Science, Engineering, or related discipline is preferred. A degree would allow them to be hired full-time if there is a budget and a business need. Strong interaction and interpersonal skills specifically listening, providing guidance, Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions. Follow company standards and apply policies consistently. Strong verbal communication skills, including the ability to document operations procedures A Fluency in English About Genesis10: For six consecutive years, Staffing Industry Analysts ranked Genesis10 a top staffing firm in the U.S., placing thousands of consultants and employees in contract, contract-for-hire, and permanent placement roles across the United States every year. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can discuss the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., the Best Company for Work-Life Balance, the Best Company for Career Growth, Diversity, and Leadership, among other things. To learn more and view all our available career opportunities, please visit our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN10