CUSTOMER SERVICE REP I

This position is responsible for achieving customer satisfaction with accurate, timely, and consistent information, as well as offering effective solutions to both internal and external customer issues. This position provides a reliable communication network for customers resulting in a strong business relationship.

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details:

• Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Get paid early. Get paid fast.
• 401(k) with annual company match.
• Paid holidays, vacation time, educational assistance program, and more!

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:
Other duties may be assigned. A teammate in this position must have the ability to:

• Monitor customer reporting; communicate critical issues.
• Assist with and/or maintain customer item files to ensure maximum profit for the group.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Ensure customer that promotional items are shipped in a timely manner.
• Review reports to confirm all customer orders are received.
• Manage seasonal promotions as necessary.
• Analyze and respond to various customer requests involving store level and group level information.
• Reach productivity which is routinely measured via averages and phone criteria, with a known departmental goal.
• Perform other duties as needed or assigned by supervisor.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
A teammate in this position must have:

• High School Diploma or GED.
• Ability to type 45 wpm and perform 10-key by touch.
• Excellent verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft office applications, and very proficient using Excel.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information, communicates effectively, and meet deadlines.
• Ability to make autonomous decisions that will benefit both the company and the customer.
• Extensive internal system knowledge, as well as an understanding of overall acceptable business practices.

WORKING CONDITIONS:

• Office environment

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.