Call Taker

GENERAL PURPOSE:

The Emergency Communications Call Taker is responsible for handling routine and emergency 9-1-1 calls for service over various communications systems to Police, Fire, EMS and other City departments and operate one primary radio position (Police or Fire/EMS). Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services. The call taker assists the public by providing important and timely information and references to a variety of public service agencies. This work is performed under intermediate supervision - the incumbent performs a variety of routine work within established procedures and receives detailed instructions on new projects and assignments; work is reviewed periodically through observation and written reports for adherence to established policies and procedures.

ESSENTIAL FUNCTIONS:

NOTE: The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position or to reasonably accommodate individuals with disabilities.

Receive all incoming 9-1-1 and routine telephone calls.

Operate one primary Dispatch Position (Police, Fire).

Perform functions on computer aided dispatch systems.

Monitor video camera security system.

Research stolen property using FCIC/NCIC, perform license, registration and persons queries.

Perform other work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Skill in interpersonal interactions to elicit critical information from sick, injured, and/or highly emotional individuals, who may be in a life-threatening situation.

Skill in accurately and rapidly carrying out requests for information or assistance.

Ability to communicate and operate emergency 9-1-1 equipment.

Ability to understand and follow oral and written instructions.

Ability to speak clearly and concisely on telephone and on multiple radios.

Ability to think clearly and logically under stress.

Ability to obtain and maintain FCIC/NCIC and emergency medical dispatch certification.

Ability to perform multiple tasks simultaneously on a regular basis.

Ability to demonstrate proficiency in the City of Winter Park Core Competencies.

This position is performed with working knowledge - the incumbent has ability to recall and apply important and commonly-used information from relevant source documents or information in a particular subject field.

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent.

Must be able to work shift work on days, nights, weekends, and holidays.

Must also pass skills and abilities examination, background investigation, polygraph examination, and psychological examination.

An equivalent combination of education, training and experience, which provide the necessary knowledge, skills and abilities and other competencies required for the position may be considered.

CERTIFICATIONS, TRAINING, SPECIAL REQUIREMENTS:

NOTE:All certifications must be current at the time of application, and must be maintained as a condition of continued employment.

Must obtain the following certifications within the first 12 months of hire: FCIC/NCIC Certification, Emergency Medical Dispatch, CPR certification, and Public Safety Telecommunications State Certification.

OTHER REQUIREMENTS:

Physical

This is light work requiring the exertion of 0 - 20 pounds of force occasionally and 0 - 10 pounds of force frequently to lift, carry, push, pull, and reposition objects.

Ability to traverse about an ADA accessible office setting, with or without reasonable accommodation.

Ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.

Ability to manipulate objects and demonstrate small, precise movements repetitively.

Environmental

Tasks are regularly performed in an office setting without frequent exposure to adverse environmental conditions.

Sensory

Tasks require the manipulation of objects and demonstration of small, precise movements, the ability to detect and distinguish various features of one's surroundings, and the ability to effectively communicate and exchange information with others.

The job description does not constitute an employment agreement between the City and employee and is subject to change at any time by the City as the needs of the City and requirements of the job change.