Developer II, IT Development

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The Developer II role within the Enterprise UX team is responsible for ensuring quality end-user experience (UX) for all employees at ICE and all its subsidiary businesses through the development of workflows and automations aimed at reducing digital friction in the workplace. You will work closely with cross-functional teams, including platform managers, engineers, and other stakeholders to develop and manage experience APIs to enhance IT support and other service offerings within the company's internal support bot. You'll leverage your expertise in REST APIs to build robust, scalable integration solutions. Your role will be pivotal in ensuring these integrations center user experience within technological workflow design, adhere to ICE's stringent change management, security, and API management practices.

Responsibilities

• Design, develop, and maintain support-based experience APIs, focusing on innovative usability and scalability. Support uses cases will integrate with corporate systems and automate complex workflows, involving multiple data sources.
• Communicate effectively with stakeholders across the enterprise to gather use case requirements, provide updates, and deliver solutions.
• Utilize REST APIs for seamless information queries, data retrieval and automated task actioning.
• Work with enterprise automation tools including iPaaS, APIM, and RPA to streamline and automate day-to-day work processes and enhance efficiency.
• Ensure all integrations meet high security standards and adhere to IT change management best practices and policies.
• Create technical process documentation for internal processes and end user support.

Knowledge and Experience

• 2-4 years of experience doing professional development including proven experience in building and managing APIs, corporate systems integrations, particularly ServiceNow.
• Strong understanding of REST APIs, data aggregation, and string formatting.
• In-depth knowledge of integration parameters and enterprise automation tools (iPaaS, APIM, RPA).
• Familiarity with intelligent tooling including, large language models, query/prompt building and native copilot functionality.
• Data analysis skills and competence in SharePoint and Office Suite tools such as Word and Excel.
• Familiarity with corporate IT change management, corporate security and compliance best practices
• Familiarity with web design, systems integrations and information architecture, particularly with corporate tools such as ServiceNow, SharePoint, Confluence and others.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

Schedule

This role offers work from home flexibility of one day per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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