Medical Examiner Outreach Liaison

Located in Milwaukee, Wisconsin, Versiti Organ and Tissue is a federally designated Organ Procurement Organization, (OPO) supporting the transplant community in southeastern Wisconsin. While we recover organs for life-saving transplant, we prioritize a family-centered process, supporting both our donors and their families throughout the end-of-life, donation, and bereavement processes. We educate both the public and medical professionals about the tremendous need for organ and tissue donors. We are guided by an advisory board that includes members from the community and affiliated transplant centers. Our service area includes 50 critical care hospitals and 3 transplant centers for a population of 2.3 million people in a 12-county region. We are the region's primary, most current source of information about organ and tissue donation in collaboration with our state team, Donate Life Wisconsin.

More than 100,000 Americans are waiting for the organ they need to survive. 2,000+ of those individuals reside in Wisconsin. The need is great, and Versiti is committed to increasing the number of donated organs, eyes and tissue available for transplant to save and enhance lives.

Under the direction of the Manager of Tissue Services, Medical Examiner Outreach Liaison is responsible for establishing and maintaining working relationships with Medical Examiner-Coroner professionals in the Versiti Organ and Tissue service area to enhance and improve out of hospital referral sources.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Establishes contacts among Medical Examiner-Coroner agencies within the Versiti Organ and Tissue service area in order to increase referrals made by outside sources.
• Provides training to agencies on proper referral practices
• Development of agreements, policies and procedures with Medical Examiner-Coroner. agencies
• Collaborates in planning and implementing strategies that support Medical Examiners-Coroners providing donation options for all families in a manner that assures the donation is an informed decision and occurs in a timely and efficient manner.
• Serves as a resource for Medical Examiners-Coroners to provide follow up, notification of changes, determining needs and objectives to assure customer satisfaction.
• Provide education, information and consultation to Medical Examiners and staff as needed to ensure that all aspects of the donation process are understood, supported, practiced and implemented
• Establishes and maintains effective relationships by providing a high level of customer service through timely communication, presence and visibility
• Plans, designs and presents education/seminars for Medical Examiners-Coroners and other targeted groups.
• Utilizes data to assist in planning for Medical Examiners-Coroners and in measuring their outcomes and success in reaching their goals.
• Seeks to identify and implement improvements to the donation process.
• Maintains database of contacts and information about preferred contact information.
• Provides training and feedback to Versiti Organ and Tissue staff.
• Shares data regarding technical and other issues raised by Medical Examiners that can be integrated into operational practices.
• Reviews Versiti referral data to ensure timely and effective communication.
• Submits routine development plans, including issues, goals, and strategies, and monthly activity report to the Manager of Tissue Services.
• Serves at the discretion of Versiti management as the representative to professional groups. * Wisconsin Coroners and Medical Examiner's Association * National Associate of Medical Examiners * Other professional societies as identified and pertinent
• Performs other duties as assigned
• Complies with all policies and standards

Education

• High School education or equivalent required
• Associate's Degree in a related field preferred

Experience

• 4-6 years Minimum of three years in healthcare or related field. required
• Previous experience working with Medical Examiner-Coroner agencies preferred

Knowledge, Skills and Abilities

• Ability to use a personal computer, Microsoft Office, and the internet for data entry and retrieval of information. required
• Strong attention to detail and ensures accuracy in completing paperwork. required
• Ability to organize and prioritize work in a fast-paced environment, multi-task in challenging and stressful situations, and utilizing conflict resolution skills to provide a productive work flow. required
• Knowledge of basic medical terminology, medications, disease processes and human anatomy. required
• Excellent interpersonal communication and rapport-building skills including the ability to listen actively and respond with empathy, tact, and sensitivity. required
• Ability to apply judgment and fact finding to solve problems. required
• Takes a positive approach to working within a team and is flexible with others. required

Tools and Technology

• General office equipment (computer, printer, fax, copy machine). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required

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