Admissions CRM Specialist

North Carolina State University

$60,000 - $62,000

United States, North Carolina, Raleigh

Jan 25, 2025

Posting Information

Posting Number	PG193929EP
Internal Recruitment	No
Working Title	Admissions CRM Specialist
Anticipated Hiring Range	$60,000 - $62,000
Work Schedule	Monday-Friday, 8:00am-5:00pm
Job Location	Raleigh, NC
Department	040101 - Graduate School-Dean's Office
About the Department	NC State has given students the opportunity to earn advanced degrees for over 125 years. Graduate instruction was first offered at NC State in 1893, with the first master's degree conferred in 1894 and the first doctoral degree conferred in 1926. In the years since, the Graduate School has grown steadily and now supports advanced study and original research in the fields of agriculture and life sciences, design, education, engineering, natural resources, humanities and social sciences, management, physical and mathematical sciences, textiles, and veterinary medicine. In addition, there are many exciting interdisciplinary programs that cross traditional boundaries. At the Graduate School, we are committed to transforming graduate education at NC State-to prepare our best and brightest students as true leaders ready to tackle the critical issues that challenge our state, nation, and world. The Graduate School of the future will prepare career-ready students with a true competitive edge through a new focus on professionally-oriented training designed for the real world. For more information on the Graduate School, please visit grad.ncsu.edu.
Essential Job Duties	This position will assist in the administration of the Graduate School's Slate instance, as well as contribute to the oversight of the graduate degree audit system. The role requires cross-functional and high-level oversight of enhancements to existing and new functionalities of Slate and the degree audit system. The CRM Analyst must be able to think critically and innovatively to increase efficiencies and provide a more integrated experience for applicants, students, faculty and staff to achieve admissions and enrollment goals. A successful candidate will be growth-minded, data-oriented and able to work with individuals with varying technological knowledge. The main duties and responsibilities of the role will include, but may not be limited to: Slate CRM Act as the primary liaison for Slate with all graduate stakeholders across campus and serve as co-lead for expanding the functionality and capabilities of the CRM. Work with graduate programs (100+ on campus) to create inquiry forms within Slate and set up marketing and communication campaigns. Maintain Slate forms and emails (updating each semester, ensuring they are going to correct populations, etc.). Create reports to track the prospect-applicant timeline funnel. Provide support for end users, troubleshooting technical issues and exercising creative and critical thinking in evaluating complex situations and developing solutions. Consult with and provide training to departments, create and organize documentation to be used as training materials, assist with creation and testing of new enhancements, etc. Continually work to improve Slate functionality, exploring new modules and their functionality. Assist with system updates, maintenance and testing, including quality control reporting and data integrity analysis. Maintain the training website for Slate and provide in-person and online training sessions. Other related duties as assigned. Graduate Degree Audit Maintain the graduate Degree Audit and Degree Planner systems and provide ongoing SIS campus training. Design and code complex sets of degree requirements for all graduate majors, minors and certificate programs. Proactively provide creative solutions for the degree audit program and serve as a contact with stakeholders on technical and process upgrades.
Other Responsibilities	Engage in online (Slate webinars and Deeper Dives) and in-person (Slate Summit) training with follow-up presentations and reports to all relevant colleagues. Serve as backup for the ETD Editor. Assist with admission related questions. Assist with covering the Graduate School front desk - answer the phone, assist walk-ins, etc.

Qualifications

Minimum Education and Experience	Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Strong commitment to teamwork and student-centered customer service. Must demonstrate basic computer software skills in Microsoft Excel and Word as well as web-based software applications and email. Ability to interpret information supplied by students and provide professional, judgment-based feedback and counsel within broadly prescribed policy guidelines and without excessive supervision. Good communication skills. Ability to work with frequent interruptions in a fast-paced environment.
Preferred Qualifications	Experience using Slate and Peoplesoft. Familiarity with HTML, SQL, and/or Liquid Markup. Knowledge of NC State University policies and graduate student policies. Proven organization and record keeping skills.
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	01/24/2025
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Please include as attachments a resume/cv and contact information for at least 3 professional references.

Position Details

Position Number	00065449
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	040101 - Graduate School-Dean's Office
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.