Mailing Shipping/Receiving: Customer Service Supervisor

The University of New Mexico, Office of the University Controller, also known as Financial Services, located on Main Campus is responsible for all central accounting functions for the University.

It is the responsibility of the Controller's Office to ensure compliance with all financial policies, rules, and regulations adopted by the University or imposed by external agencies, including state and federal audit requirements, following generally accepted accounting practices. Additionally, the Organization oversees the maintenance of the official financial records of the University.

Within Financial Services and University Services is the Mailing Shipping & Receiving department which is the mail and package processing facility for the University of New Mexico. The department is seeking a hardworking, dependable individual to join the team, which receives, sorts, and delivers USPS, UPS, FedEx and campus mail on a daily basis.

Are you a dedicated professional with an exceptional work ethic? Join our team as a Customer Service Supervisor and play a vital role in ensuring the efficient and successful operations of the Print-To-Mail department within Mailing/Shipping & Receiving at UNM.

Position Overview: As the Customer Service Supervisor, this individual will serve as the primary point of contact for UNM staff, faculty, external vendors, and customers seeking assistance with Print-to-Mail services. In this role, this person will oversee daily customer service operations, ensuring that all inquiries are handled promptly and professionally. The person selected for this position will engage with customers through various channels, including in-person, phone, and email, to provide exceptional service and resolve issues efficiently. This person will have the ability to maintain a high standard of communication and customer care will be essential in delivering a positive experience for all stakeholders involved.

Key Responsibilities:

• Oversee the daily operations of the Mailing/Shipping & Receiving Print-to-Mail department, managing deadlines and optimizing workflow to ensure efficient delivery of services and materials.
• Collaborate with the UNM Copy Center to support the fulfillment of print materials for production orders.
• Ensure the accuracy and quality of the Print-to-Mail order production process from start to finish, strictly adhering to postal regulations and guidelines.
• Maintain precise records, communication, and documentation for Mailing/Shipping & Receiving, including tracking postage and ensuring payments are processed via TouchNet.
• Perform monthly reconciliation of storefront transactions to ensure financial accuracy and accountability.
• Manage employee relations by promoting motivation, delegating work, and addressing issues to cultivate a positive and productive work environment.

If you're a dynamic, self-motivated individual, we encourage you to apply and help contribute and ignite the University Services team success!

UNM is one of the top employers in New Mexico and offers great benefits including medical, dental, and vision insurance, flexible spending accounts, discounts for sporting and other events, retirement plans, as well as generous leave allowances including paid parental leave.

Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's education, experience, and qualifications.

This position is on-site Monday-Friday

See the Position Description for additional information.

High school diploma or GED; at least 1 year of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferences should be supported in resume.

• Familiarity with retail shipping, receiving, and inventory management practices in a higher education setting.
• Experience analyzing and reconciling retail sales and operational data and prepare regular statistical reports.
• Experience in supervising and training staff, including organizing, prioritizing, and scheduling work tasks.
• Demonstrated experience in customer service, ideally in a supervisory capacity.
• Strong organizational skills with keen attention to detail.
• Excellent communication skills, with the ability to interact effectively with a diverse range of stakeholders.
• Proficiency in utilizing relevant software and tracking systems.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.