Member Services Representative

TEKsystems
$33,280.00 - $39,520.00 / yr

Jan 25, 2025
Are you charismatic, friendly, and a natural problem solver? Do you thrive in a team environment? If so, we have an exciting opportunity for you in our Call Center. As a Member Service Center Representative, you will be responsible for delivering exceptional service while building strong relationships with our members. Teamwork is essential, as we strive to make our members feel supported and satisfied with every interaction. Responsibilities: * Handle a high volume of calls daily, addressing member inquiries, resolving issues, and providing information on new products. * Respond to member calls promptly and professionally. * Provide information on various banking products, including checking, savings, loans, and lines of credit. * Accurately document all member interactions and inquiries. * Maintain positive relationships with members, resolving issues courteously and efficiently. * Assess members' financial needs and recommend appropriate services and products. * Process member loan payments and handle various accounting transactions. * Deliver outstanding service to credit union members, embodying our brand's positive and confident image. * Provide effective solutions by identifying and addressing member issues, whether related to online banking, account information, or general inquiries. Skills: * Data entry * Customer service * Member service * Call center operations If you are a critical thinker, an excellent communicator, and a stellar listener, we encourage you to apply and become a valued member of our team. Pay and Benefits The pay range for this position is $33280.00 - $39520.00 WE can discuss for future state. MFCU has no issue sharing the benefit offering. kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Workplace Type This is a fully onsite position in Lathrup Village,MI. Application Deadline This position will be accepting applications until Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.